Computer Support Technician (LMS & Technical Support)

Experis Austria; New York (NY); Hybrid; USD 44,000 - 48,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

401(k) Plan

Job summary

Experis in New York, NY seeks a Computer Support Technician for a 3-month contract to bridge hands-on desktop hardware troubleshooting with back-office system administration. The role covers LMS navigation, data uploads, and user support in a hybrid in-office/remote setting.

You will handle Salesforce queues, manage bulk user uploads, ensure data integrity, and train staff on system usage. Eligible candidates should have 1–3 years IT experience; W2 status; pay rate $32–$35/hour; eligibility

Qualifications

• 1–3 years in IT Help Desk or Technical Support.
• Experience with Salesforce or equivalent CRM for queue management.
• High School diploma or equivalent; technical training a plus.
• Strong data integrity and computer hardware/software troubleshooting.

Responsibilities

• LMS administration, bulk user provisioning and data audits.
• Manage technical support tickets in Salesforce Service Cloud.
• Troubleshoot hardware and desktop software; set up workstations.
• Diagnose LMS and surveying platform issues; escalate when needed.
• Verify user eligibility and generate technical reports.
• Provide end-user training on systems and equipment.

Skills

LMS Administration

Salesforce Service Cloud

Data uploads

Hardware troubleshooting

Software installation

User training

Education

High School diploma or equivalent

Technical training or certifications (plus)

Tools

Salesforce

Job description

Experis

New York, NY 10001

Computer Support Technician (LMS & Technical Support)
Location: New York, NY (Hybrid Model – See Schedule Details Below)
Schedule: Monday – Friday, 9:00 AM – 5:00 PM (35 hours/week, 1-hour unpaid lunch)
Current Hybrid Breakdown: Onsite Tuesday and Wednesday; Remote Monday, Thursday, and Friday.
Please Note: Monday may transition to a mandatory onsite day starting in the Fall.
Duration: Contract (Target Start: ASAP – January 2027; 3 Months potential for extension)
Pay Rate: $32.00 - $35.00 / hour W2
Eligibility: Strict W2 Only. No Corp-to-Corp (C2C), third-party agencies, or W2 referrals will be accepted.


Position Overview
We are seeking a highly organized, tech-savvy Computer Support Technician to join our NICHE operations team for an immediate 3-month contract. This role perfectly bridges the gap between hands-on desktop/hardware troubleshooting and back-office system administration.
In this position, you will be the primary point of contact for users navigating our Learning Management System (LMS) and internal tech resources. You will manage incoming support queues in Salesforce, execute critical data uploads, maintain hardware/software setups, and resolve baseline technical anomalies. The ideal candidate has a strong eye for data integrity, a background in technical customer service, and the ability to confidently troubleshoot across both application software and physical hardware.
Key Responsibilities

• LMS Administration & Provisioning: Execute bulk user uploads, data merges, and account creations; audit CSV/Excel data rosters to ensure error-free system access and correct user role mapping.
• Technical Ticket Management: Manage the full lifecycle of technical support cases within Salesforce Service Cloud, ensuring all user incidents, module resets, and access requests are tracked and resolved within SLAs.
• Hardware & Software Support: Troubleshoot, maintain, and perform basic repair of workplace hardware, peripheral devices, and desktop software configurations. Set up workstations and install software adhering to organizational standards.
• System Help Desk & Diagnostics: Analyze, evaluate, and diagnose technical anomalies within the LMS and surveying platforms (tracking errors, course progression blocks, enrollment mismatches). Escalating complex bugs to engineering or external IT teams when necessary.
• Compliance & Reporting: Verify user eligibility for system access according to company policies. Pull, format, and distribute technical reports and user transcripts for internal team members.
• User Training: Orient and guide internal staff and end-users on operating technical equipment, system navigation, and basic computing procedures.

Computer Support Technician (LMS & Technical Support)
Location: New York, NY (Hybrid Model – See Schedule Details Below)
Schedule: Monday – Friday, 9:00 AM – 5:00 PM (35 hours/week, 1-hour unpaid lunch)
Current Hybrid Breakdown: Onsite Tuesday and Wednesday; Remote Monday, Thursday, and Friday.
Please Note: Monday may transition to a mandatory onsite day starting in the Fall.
Duration: Contract (Target Start: ASAP – January 2027; 3 Months potential for extension)
Pay Rate: $32.00 - $35.00 / hour W2
Eligibility: Strict W2 Only. No Corp-to-Corp (C2C), third-party agencies, or W2 referrals will be accepted.


Position Overview
We are seeking a highly organized, tech-savvy Computer Support Technician to join our NICHE operations team for an immediate 3-month contract. This role perfectly bridges the gap between hands-on desktop/hardware troubleshooting and back-office system administration.
In this position, you will be the primary point of contact for users navigating our Learning Management System (LMS) and internal tech resources. You will manage incoming support queues in Salesforce, execute critical data uploads, maintain hardware/software setups, and resolve baseline technical anomalies. The ideal candidate has a strong eye for data integrity, a background in technical customer service, and the ability to confidently troubleshoot across both application software and physical hardware.
Key Responsibilities

• LMS Administration & Provisioning: Execute bulk user uploads, data merges, and account creations; audit CSV/Excel data rosters to ensure error-free system access and correct user role mapping.
• Technical Ticket Management: Manage the full lifecycle of technical support cases within Salesforce Service Cloud, ensuring all user incidents, module resets, and access requests are tracked and resolved within SLAs.
• Hardware & Software Support: Troubleshoot, maintain, and perform basic repair of workplace hardware, peripheral devices, and desktop software configurations. Set up workstations and install software adhering to organizational standards.
• System Help Desk & Diagnostics: Analyze, evaluate, and diagnose technical anomalies within the LMS and surveying platforms (tracking errors, course progression blocks, enrollment mismatches). Escalating complex bugs to engineering or external IT teams when necessary.
• Compliance & Reporting: Verify user eligibility for system access according to company policies. Pull, format, and distribute technical reports and user transcripts for internal team members.
• User Training: Orient and guide internal staff and end-users on operating technical equipment, system navigation, and basic computing procedures.

Position Requirements

• Experience: 1–3 years of experience in an IT Help Desk, Technical Support, Application Support, or Data-Driven Clerical track.
• Ticketing Systems: Direct proficiency using Salesforce or a comparable enterprise CRM/ticketing platform for queue management and routing.
• Advanced Data Formatting: High comfort level manipulating, cleaning, and formatting data rosters in Microsoft Excel (VLOOKUPs, text-to-columns) for system uploads.
• Technical Troubleshooting: Solid baseline understanding of computing procedures, desktop configurations, hardware diagnostic tracking, and basic software installations.
• Communication Skills: Strong written and verbal communication skills to explain technical resolutions clearly to non-technical users and collaborate with central corporate IT departments.
• Education: High School diploma or equivalent required; formal technical training, certifications, or coursework in Management Information Systems/Computer Science is a plus.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.