Help Desk Support Engineer EMSL Analytical, Inc Cinnaminson, NJ Full Time Posted 7 days ago

Samost Jewish Family and Children's Service of Southern New Jersey; Cherry Hill Township (NJ); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

401(k)

Voluntary benefits

Paid time off

Holiday pay

Flexible spending account

Job summary

EMSL Analytical, Inc. is seeking a Help Desk Support Engineer in Cinnaminson, NJ to provide comprehensive IT support for hardware, software, networks and VOIP systems. The role includes hands-on problem solving, on-call rotation, and occasional travel.

The candidate should have 2+ years in Help Desk/Desktop support, an appropriate technology certificate or associate degree, and strong communication skills. Employment offers full-time benefits and a competitive pay range.

Qualifications

• 2+ years experience in Help Desk/Desktop support.
• AA/AS in Technology or computer certificate or equivalent.
• Experience with Microsoft Office 365, Windows 7-10, Windows Server 2008-2016, Exchange 2013, Active Directory.
• Experience with Fortigate, LIMS, VoIP systems, VMware is a plus.
• Excellent written and verbal communication skills.

Responsibilities

• Provide Help Desk support to all employees for hardware, software, network, and VOIP systems, in person or by phone.
• Troubleshoot problems and implement solutions individually or in a team.
• Purchase, setup, deployment, and maintenance of hardware and software.
• Participate in rotating on-call schedule for 24-hour support.
• Occasional travel may be required.

Skills

Communication

Problem solving

Teamwork

Independent work

Multi-tasking

Customer service

Education

Associate degree in Technology

Computer certificate

Tools

Microsoft Office 365

Windows OS

Active Directory

Exchange

VMware

Fortigate

LIMS

Mitel Momentum VoIP

Desktop Authority

Web Filter Solutions

Macola Accounting

Job description

Job Code: 3708

EMSL is currently seeking a Help Desk Support Engineer in Cinnaminson, NJ to work within its growing organization and IT department.

Essential Duties & Responsibilities:

• Providing Technology Help Desk support services to all employees for all hardware, software, network infrastructure, phone/VOIP systems, internet connectivity, email, etc. Support services will be provided both in person and by phone.
• Troubleshooting problems and implementing solutions on an individual basis and as part of a team.
• Purchasing, set up, deployment, and maintenance of all hardware and software.
• Participating in rotating on-call schedule, including regular shifts providing 24-hour support services.
• Occasional travel required.

Requirements:

• 2+ years previous experience in Help Desk/Desktop support.
• Computer certificate from training institute or Associates degree (A.A. or A.S.) in Technology related field, or equivalent combination work experience.
• Experience with the Microsoft suite of products including but not limited to Office 365, Office 2016, Windows 7and 10, Windows Server 2008, 2012R2, 2016, Exchange 2013, and Active Directory. Experience with custom corporate applications such as Desktop Authority, Fortigate Networking Infrastructure, Web Filter Solutions, Help Star, Laboratory Information Management Systems (LIMS), Macola Accounting, Mitel & Momentum VoIP systems, VMware is a plus.
• Must have excellent communication skills, both written and verbal
• Must have the ability to solve problems effectively come up with solutions
• Must have a positive attitude
• Must have the ability to work independently and as part of a team
• Must have the ability to multi-task and prioritize work assignments; demonstrate flexibility with daily work load

Available Shift:

• Position is full time, Monday to Friday 9:00 a.m. to 5:30 p.m., can be flexible.
• Schedule is subject to change based on business needs and the shift could vary between the hours of 7:30 a.m. and 7:00 p.m.

EMSL offers full time benefits:

• medical
• dental
• 401(k)
• voluntary benefits
• paid time off
• holiday pay
• flexible spending account

The pay range for this position is $28.00 – $30.00 per hour.

To find out more about EMSL Analytical, Inc. please visit our website at: www.emsl.com

EOE including Veterans and Disabled