Help Desk Support – Banking IT Specialist

City National Bank of West Virginia; Cross Lanes (WV); On-site; USD 25,000 - 39,000; Full time

Job summary

City National Bank is seeking a Help Desk Support professional to investigate and resolve software and hardware problems for computer users in a banking environment. You will evaluate, prioritize, and resolve issues while logging incidents and collaborating with IT teams.

The role requires strong technical skills, attention to detail, and a willingness to work with internal banking applications and services. Monday–Friday availability with some Saturdays. Equal opportunity employer.

Qualifications

• Microsoft Certifications are a plus, but not required.
• 1–2 years of customer service experience, preferably in banking or financial environments.
• Experience with Jack Henry programs (e.g., Silverlake, Vertex, Synergy) preferred.
• Knowledge of internal banking applications and services is a plus.

Responsibilities

• Answers, evaluates, and prioritizes incoming requests for help from users experiencing hardware, software, networking, and other computer-related issues.
• Interviews user to collect information about the problem and leads user through diagnostic procedures to determine source of error.
• Logs and tracks calls using the problem management database and maintains history records and related documentation.
• Collaborates with programmers to explain software errors or recommend changes and calls vendors for service.
• Installs personal computers, software, and peripheral equipment and provides assistance with internal banking applications and services.

Skills

Attention to detail

Advanced technical skills

Education

Microsoft Certifications

Tools

Silverlake

Vertex

Synergy

Job description

City National Bank is seeking a Help Desk Support professional to investigate and resolve software and hardware problems for computer users in a banking environment. You will evaluate, prioritize, and resolve issues while logging incidents and collaborating with IT teams.

The role requires strong technical skills, attention to detail, and a willingness to work with internal banking applications and services. Monday–Friday availability with some Saturdays. Equal opportunity employer.