Senior IT Help Desk Analyst - Banking & End-User Support

CalPrivate Bank; Newport Beach (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

CalPrivate Bank is seeking a Help Desk Analyst to serve as a key IT support point across the organization. You will assist employees, troubleshoot software and hardware, and maintain end-user systems while complying with banking regulations and internal policies.

The role requires hands-on technical skills, strong service orientation, and the ability to manage competing priorities. Expect 50% travel between regional offices and a focus on delivering reliable IT services.

Qualifications

• Previous IT Helpdesk, Service Desk or Desktop Support experience required.
• Experience with IT ticketing systems and incident resolution.
• Strong communication and documentation skills; banking tolerance is a plus.

Responsibilities

• Create, assign, update, prioritize, and resolve service requests and incidents.
• Monitor helpdesk channels and provide timely end-user assistance.
• Understand user needs and translate them into technical solutions.
• Provide troubleshooting for software, hardware, and access issues.
• Configure, maintain, and support software applications and devices.
• Coordinate patches and updates with testing prior to production.
• Deploy and troubleshoot desktops, laptops, and peripherals.
• Travel to office locations to support hardware deployments and upgrades.
• Develop and distribute system and operational reports.
• Train users and communicate changes in new functionality.
• Identify recurring issues and drive resolutions with internal/external resources.
• Maintain technical documentation and adhere to security procedures.

Skills

Helpdesk experience

End-user support

Customer service

Documentation

Problem solving

Organizational skills

Travel readiness

Tools

ServiceNow

Job description

CalPrivate Bank is seeking a Help Desk Analyst to serve as a key IT support point across the organization. You will assist employees, troubleshoot software and hardware, and maintain end-user systems while complying with banking regulations and internal policies.

The role requires hands-on technical skills, strong service orientation, and the ability to manage competing priorities. Expect 50% travel between regional offices and a focus on delivering reliable IT services.