Helpdesk & Desktop Engineer — IT Support Pro

Liberty Bank & Trust Co

New Orleans (LA)

Hybrid

USD 32,000 - 39,000

Full time

2 days ago

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Benefits offered by this job

Health coverage

401(k) plan

Life and disability insurance

Health savings and flexible spending

Paid time off and paid holidays

Job summary

Liberty Bank & Trust seeks a hands-on Helpdesk Support & Desktop Engineer to join its technology team and serve as a key resource for internal employees. The ideal candidate will troubleshoot and resolve technical issues, support hardware and software, manage helpdesk requests, and provide first-level assistance for core banking applications, ensuring systems stay connected and productive.

This role demands strong customer service, problem-solving skills, and collaboration with field

Qualifications

Associate degree or equivalent; or related experience.
Strong customer service with excellent communication.
Analytical, problem-solving and critical-thinking skills.
Knowledge of Windows OS, AD, networking (TCP/IP, DNS, DHCP, VPNs).
Experience with IT ticketing systems like Track-It.

Responsibilities

Provide technical support to all Liberty Bank employees via the Help Desk.
Monitor system alerts and coordinate with field technicians to resolve issues.
Manage user provisioning in Active Directory and access to Core Banking Applications.
Handle new device requests (desktops, laptops, extensions, voicemail).
Assist in Security Awareness training for all employees.
Maintain Track-It for work orders, inventory, licenses, purchasing and reporting.
Maintain and update the Intranet.
Perform other duties as assigned.