Banking IT Help Desk Analyst

City National Bank Of Wv; Ashland (KY); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Medical coverage

Dental coverage

Vision coverage

401(k) match

Job summary

City National Bank is seeking a Help Desk Support professional in Ashland, KY. The role provides first-line technical assistance for hardware, software, and banking applications, with duties including diagnostics, problem resolution, and user training support.

The position emphasizes customer service, attention to detail, and teamwork within an IS/Data Processing environment, with typical Monday–Friday hours and some Saturdays. The employer promotes equal opportunity employment.

Qualifications

• Customer service experience in a banking or financial environment preferred.
• Strong attention to detail and problem-solving skills.
• Adequate technical aptitude to support software/hardware and banking apps.

Responsibilities

• Answer, evaluate, and prioritize incoming requests for assistance from users experiencing hardware, software, or network problems.
• Lead users through diagnostic steps to identify problems and resolutions.
• Log calls in the problem management system and track history and documentation.

Skills

Customer service experience

Strong attention to detail

Advanced technical skills

Tools

Silverlake

Vertex

Synergy

Job description

City National Bank is seeking a Help Desk Support professional in Ashland, KY. The role provides first-line technical assistance for hardware, software, and banking applications, with duties including diagnostics, problem resolution, and user training support.

The position emphasizes customer service, attention to detail, and teamwork within an IS/Data Processing environment, with typical Monday–Friday hours and some Saturdays. The employer promotes equal opportunity employment.