Hybrid Help Desk Analyst – Global IT Support

Zones, LLC; Indianapolis (IN); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

Medical coverage

State-mandated sick leave

Comprehensive benefits package

Job summary

A leading IT solution provider in Indianapolis is seeking a Help Desk Support Analyst to provide first-line technical support. The ideal candidate will have 1-3 years of experience in a help desk or IT support role, with proficiency in Windows and macOS, strong communication skills, and a passion for customer service. This role offers a competitive hourly pay and a comprehensive benefits package. Candidates should be ready to work in a diverse, fast-paced environment where innovation is key.

Qualifications

• 1-3 years in a help desk or IT support role.
• Experience with MS Office and basic networking.
• Familiarity with IT ticketing systems.

Responsibilities

• Respond to technical queries from employees.
• Perform initial troubleshooting and diagnostics.
• Assist with onboarding and setup for new team members.
• Maintain records in a service management system.
• Support remote work tools including VPNs.
• Contribute to knowledge base articles.
• Stay updated on systems and technologies.
• Collaborate with global IT teams.

Skills

Technical support

Windows OS proficiency

macOS proficiency

Networking concepts

Communication skills

Problem-solving

Customer service

Tools

ServiceNow

TeamViewer

SCCM

Job description

A leading IT solution provider in Indianapolis is seeking a Help Desk Support Analyst to provide first-line technical support. The ideal candidate will have 1-3 years of experience in a help desk or IT support role, with proficiency in Windows and macOS, strong communication skills, and a passion for customer service. This role offers a competitive hourly pay and a comprehensive benefits package. Candidates should be ready to work in a diverse, fast-paced environment where innovation is key.