Help Desk Support

TEKsystems; Norwell (MA); On-site; USD 38,572 - 45,460; Part time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Time Off/Leave

Job summary

TEKsystems is looking for a Desktop Support Specialist in Norwell, MA. The specialist will manage Windows Desktop Support, asset management, and assist users with software, hardware, and network issues.

This contract position involves troubleshooting, configuring systems, and supporting the company-wide Windows 11 migration project. Candidates should have strong communication skills and experience in a desktop support environment.

Offering $28.00 – $33.00/hr, this role also includes various benefits such as medical, dental, and retirement plans.

Qualifications

• Experience in desktop support for Windows 10 and Windows 11 is required.
• Knowledge of Office 365 and printer troubleshooting is essential.
• Strong communication and teamwork skills are necessary.

Responsibilities

• Troubleshoot and resolve escalated support issues onsite and remotely.
• Configure hardware and software to customer specifications.
• Collaborate with vendors to resolve issues.

Skills

Desktop support for Windows 10 and Windows 11

Office 365

Customer service and printer support

Active Directory

Ticketing systems such as ServiceNow

Imaging and deployment of desktop systems

Printer troubleshooting

Job description

Job Description

Primary responsibilities include Windows Desktop Support, asset management, and support of laptops, mobile devices, software, and network connectivity. Specialists will support customers both onsite and remotely, focusing on escalated ticket resolution and project‑based work.

Desktop support specialists are expected to provide excellent end‑user experience, resolving complex technical issues and collaborating with other IT teams. Main duties include troubleshooting software packages, hardware devices, peripherals, configuring systems per company policies, and handling sensitive data in accordance with privacy regulations.

Additional tasks include supporting the company‑wide Windows 11 migration project, maintaining documentation for internal knowledge sharing, and assisting with printer troubleshooting in remote field offices. Candidates should be comfortable with administrative privileges and proactively drive initiatives within the team.

Key Responsibilities

• Troubleshoot and resolve escalated support issues onsite and remotely
• Ensure support tickets are resolved in accordance with SLAs and company procedures
• Configure hardware and software to customer specifications
• Author and maintain internal support documentation
• Deliver support for desktop computers, laptops, peripherals, and mobile devices
• Install and configure desktop hardware and software using standard procedures
• Collaborate with vendors and internal teams to resolve issues
• Work with various Windows system images and support Windows 11 migration
• Set up and troubleshoot domains, user accounts, and software accounts
• Configure, test, and troubleshoot network connectivity and wireless access
• Perform hardware upgrades and replacements
• Format, install, maintain, and troubleshoot desktop and laptop systems
• Occasionally supplement desk‑side support team during vacations or acquisitions
• Travel to acquisition sites may be requested but is not required

Required Skills

• Desktop support for Windows 10 and Windows 11
• Office 365
• Customer service and printer support
• Active Directory, Microsoft Intune, and Azure AD (Group Policy not required)
• Ticketing systems such as ServiceNow
• Imaging, refresh, and deployment of desktop and laptop systems
• SharePoint, OneDrive, and proprietary applications (e.g., WinWeb)
• Ability to explain technical issues in layman’s terms
• Experience creating and maintaining internal knowledge articles
• Printer troubleshooting experience, especially in remote environments

Additional Skills & Qualifications

• Experience working with offshore teams (e.g., 8 L1 techs in India, 4 in Norwell)
• Strong communication skills and ability to collaborate across teams

Job Type & Location

This is a Contract position based out of Norwell, MA.

Pay and Benefits

Pay range for this position is $28.00 – $33.00/hr. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life and AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)

Workplace Type

This is a fully onsite position in Norwell, MA.

Application Deadline

This position is anticipated to close on Jul 10, 2026.

Equal Opportunity Employer

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.