Lead Desktop Support Technician

TEKsystems; Tracy (CA); On-site; USD 48,000 - 54,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability

HSA

Transit benefits

Employee Assistance Program

PTO / Vacation

Job summary

TEKsystems in Tracy, CA is seeking a Contract Lead Desktop Support Technician to provide day-to-day desktop support for ~300 warehouse end users in a fast-paced environment.

You will act as the lead technician, mentor junior staff, manage ticket queues in ServiceNow, coordinate hardware deployments, and drive operational improvements with IT management. This onsite role offers competitive pay and benefits for a temporary assignment.

Qualifications

• Experience providing desktop support in a Windows environment.
• Strong troubleshooting across PCs, printers, RF devices, and Windows connectivity.
• Excellent customer service and communication for all user levels.
• Previous team lead or IT support lead experience in fast-paced settings.
• Ability to prioritize workloads, coordinate team activities, and meet SLAs.

Responsibilities

• Provide day-to-day desktop support, break/fix, and hardware maintenance.
• Lead technician and escalation point for complex desktop and connectivity issues.
• Support ~300 warehouse and logistics end users.
• Oversee ticket queues, ensure service levels and response times.
• Manage ~25 tickets per shift; assist teammates with escalations.
• Troubleshoot hardware, software, printers, RF devices, and connectivity.
• Coordinate IT projects, device deployments, upgrades, and maintenance.
• Mentor junior desktop support technicians and share knowledge.
• Partner with IT management on improvements, process docs, and site initiatives.
• Maintain clear communication with end users for timely resolutions.

Skills

Desktop support

Troubleshooting

Customer service

Team leadership

Ticket management

Hardware maintenance

Tools

ServiceNow

Manhattan PKMS

RedWorks Pick-to-Light

Job description

Top Required Skills

• Desktop Support experience in a Windows environment.
• Strong troubleshooting skills supporting PCs, printers, RF/wireless devices, and Windows 10/11 connectivity issues.
• Excellent customer service and communication skills with the ability to support users at all levels of the organization.
• Proven experience leading or mentoring desktop support technicians in a fast-paced environment.
• Ability to prioritize workloads, coordinate team activities, and ensure timely ticket resolution.

Core Responsibilities

• Provide day-to-day desktop support, break/fix services, and hardware maintenance.
• Act as the lead technician and primary escalation point for complex desktop, hardware, and connectivity issues.
• Support approximately 300 warehouse and logistics end users.
• Oversee team ticket queues and help ensure service levels and response times are met.
• Manage an average workload of 25 tickets per shift while assisting team members with escalated issues.
• Troubleshoot hardware, software, printer, wireless, and connectivity issues.
• Coordinate and support ongoing IT projects, device deployments, upgrades, and routine maintenance.
• Mentor and provide guidance to junior desktop support technicians, promoting best practices and knowledge sharing.
• Partner with IT management on operational improvements, process documentation, and site technology initiatives.
• Maintain consistent communication and follow-through with end users to ensure timely resolution of issues.

Technical Environment

• Windows 10 / Windows 11
• Microsoft Office Suite (Outlook, Word, Excel)
• LaserJet Printers
• Zebra Label Printers
• RF (Radio Frequency) Devices
• Wireless Network Connectivity
• ServiceNow Ticketing System
• Basic Networking & Troubleshooting

Preferred Experience

• Previous Team Lead, Lead Desktop Support Technician, or IT Support Lead experience.
• Warehouse or distribution center IT support environment.
• Experience supporting Warehouse Management Systems (WMS), specifically Manhattan PKMS.
• Familiarity with RedWorks Pick-to-Light systems.
• Experience supporting handheld scanners, RF devices, and wireless technologies.
• Experience coordinating support teams, ticket queues, and technology deployments in an enterprise environment.

This is a Contract position based out of Tracy, CA.

The pay range for this position is $35.00 - $38.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Tracy,CA.

This position is anticipated to close on Aug 14, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.