Field Support Technician

TEKsystems; Lexington (KY); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life Insurance

Disability coverage

HSA

Employee Assistance Program

Paid time off

Job summary

TEKsystems is seeking a Field Support Technician to provide onsite desktop support in a government-operated environment in Lexington, KY. You will be the primary IT resource for end users and collaborate with a field services team to sustain 200+ devices within a Windows-based setup.

Responsibilities include deploying workstations, addressing hardware/software issues, and documenting incidents. Occasional support of security cameras, servers, and switches may be required.

Qualifications

• 1–2+ years in desktop support, help desk or field services.
• Experience troubleshooting devices in Windows environments.
• Strong customer service and communication skills.
• Able to work independently and in a team, with good time management.
• Willingness to learn and seek assistance when needed.

Responsibilities

• Provide desktop and field support for 200+ end-user devices.
• Install, configure, troubleshoot, and maintain hardware, OS, printers.
• Resolve hardware, software, connectivity, and end-user issues.
• Document incidents and solutions; deliver strong customer service.
• Deploy workstations and coordinate with team for coverage.
• Assist with security cameras, servers, and network switches as needed.

Skills

Desktop support

Field services

Windows OS

Customer service

Communication skills

Time management

Team player

Independence

Job description

Overview

We are seeking a Field Support Technician to provide onsite technical support within a secure government-operated environment. This individual will serve as the primary IT support resource for end users and technology assets while collaborating with a larger field services team supporting critical public sector operations. This is an excellent opportunity for someone with strong desktop support experience who is looking to expand their exposure to infrastructure technologies in a stable, team-oriented environment.

Key Responsibilities

• Provide desktop and field support for 200+ end-user devices.
• Install, configure, troubleshoot, repair, and maintain desktop and laptop hardware, operating systems, printers, and peripherals in a Windows-based environment.
• Resolve hardware, software, connectivity, and general end-user technology issues.
• Deliver excellent customer service and technical support to users at all levels.
• Perform workstation deployments, upgrades, refreshes, and equipment replacements.
• Document incidents, service requests, troubleshooting activities, and solutions.
• Assist with support and troubleshooting of security camera systems, servers, and network switches as needed.
• Coordinate with other field support technicians to ensure consistent service coverage.
• Manage multiple priorities while meeting service expectations and deadlines.

Required Qualifications

• 1-2+ years of desktop support, help desk, field services, or related IT support experience.
• Hands-on experience installing, troubleshooting, and repairing devices in a Windows environment.
• Strong customer service and communication skills.
• Ability to work independently and as part of a collaborative team.
• Excellent time management, organization, and prioritization skills.
• Ability to multitask and perform effectively in a fast-paced environment.
• Positive attitude with a willingness to learn and seek assistance when needed.

Preferred Qualifications

• Experience supporting enterprise desktop environments.
• Basic understanding of servers, networking, or infrastructure support.
• Experience working in government, healthcare, public safety, or other highly regulated environments.

Additional Requirements

• Must be at least 20 years of age.
• Valid driver's license required.
• Ability to lift and carry equipment and work in physically demanding positions when necessary.
• Must complete required training designed to prepare personnel for working within a secure public safety environment.

Job Type & Location

This is a Contract position based out of Lexington, KY.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lexington, KY.

Application Deadline

This position is anticipated to close on Aug 7, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.