Help Desk Support

Hillside BOE; Hillside (NJ); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Prescription coverage

Dental benefits

NJ State Pension Program

Job summary

Hillside School District seeks an experienced IT support professional for a full-time position in Hillside, NJ. The role handles help-desk requests, maintains inventory and coordinates with vendors to repair equipment, ensuring timely resolutions for end users.

Requirements include a high school diploma, CompTIA A+ and Network+ certifications, and strong knowledge of computer systems, hardware, software and networking. Experience with Windows AD and Windows 10/11 is essential.

Qualifications

• Requires a high school diploma; college degree or certification preferred.
• CompTIA A+ and Network+ certifications required.
• Experience with hardware, software, networking.

Responsibilities

• Responds in a timely manner to help-desk requests and meets deadlines per SLA policy.
• Minimum five years experience with on-premise and remote help desk support.
• Minimum three years experience with Windows Active Directory.
• Minimum three years computer networking experience.
• Minimum five years Windows 10/11 experience.
• Assists in maintaining accurate records for inventory and repair/maintenance work.
• Works with vendors in repair and maintenance of equipment.
• Collaborates with technical staff to communicate problems and solutions for timely resolution.
• Manages multiple projects and deadlines.
• Develops problem-solving and troubleshooting to minimize service disruption.
• Provides training to end users on hardware/software systems.
• Ability to work independently with minimal supervision and prioritize tasks.

Skills

Knowledge of computer systems

Networking

Windows Active Directory

Windows 10/11

Education

High School Diploma

College degree or teaching certification preferred

Job description

Date Posted: 10/13/2026

Location: Hillside School District

Qualifications

• -High School Diploma required
• -College degree, school certification preferred
• -Knowledge of computer systems, including hardware, software and networking required
• -Experience with repairs, staff development, technology changes, articulation skills, congeniality and integrity necessary
• -CompTIA A+ certification required
• -CompTIA Network+ certification required (equivalent CCNA, MCP, etc)

Responsibilities

• -Responds in a timely manner to help-desk requests and meets deadlines on assigned projects. Follows guidelines of the Hillside IT District's SLA Support Policy
• -Minimum of five years experience with on-premise and remote help desk support experience
• -Minimum of three years experience with Windows Active Directory
• -Minimum of three years computer networking experience
• -Minimum of five years Windows 10/11 experience
• -Assists in maintaining accurate records for inventory and repair/maintenance work
• -Works with vendors in the repair and maintenance of equipment
• -Works as a team member with other technical staff to communicate problems and solutions to ensure timely response and problem resolution for end users
• -Ability to work on multiple projects and meet deadlines
• -Ability to problem-solve and utilize strong troubleshooting skills to resolve issues to ensure minimal disruption of service to end users.
• -Provides training to end users on all hardware/software systems and related technology equipment
• -Ability to work independently with minimal supervision and prioritize tasks

Position Type

Full-time

Salary Range

$60,000 - $70,040 based on education level and experience

Benefits

Eligible for medical, prescription, dental, and enrollment in the applicable NJ State Pension Program

Equal Opportunity/Affirmative Action Employer