Help Desk Support

Hillside Public Schools; Hillside (NJ); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

NJ State Pension Program

Job summary

Hillside Public Schools is seeking a Computer Help Desk Support to assist the district's administrative and academic technology. The role involves resolving help-desk requests, maintaining hardware/software systems, and supporting networked devices across the campus.

The candidate should have CompTIA A+ and Network+ certifications, a high school diploma, and 5+ years of help desk experience. Full-time position with benefits and on-site work in Hillside, NJ.

Qualifications

• High School Diploma required.
• College degree or school certification preferred.
• Knowledge of computer systems, including hardware, software and networking required.
• Experience with repairs, staff development, technology changes, articulation skills, congeniality and integrity necessary.
• CompTIA A+ certification required.
• CompTIA Network+ certification required (equivalent CCNA, MCP, etc).

Responsibilities

• Responds promptly to help-desk requests and meets deadlines on assigned projects.
• Maintains SLA guidelines and supports district IT operations.
• Minimum five years experience with on-premise and remote help desk support.
• Minimum three years experience with Windows Active Directory.
• Minimum three years computer networking experience.
• Maintains inventory and repair/maintenance records.
• Collaborates with vendors for repair and maintenance of equipment.
• Works as part of the technical staff to troubleshoot and resolve end-user issues.

Skills

CompTIA A+

CompTIA Network+

Computer systems knowledge

Networking

Education

High School Diploma

College degree / school certification preferred

Job description

Frontline Applicant Tracking - Hillside Public Schools

Applications will be accepted for the positionof Computer Help Desk Support. The Computer Help Desk Support will provide support to the administrative and academic technology of the district.

Qualifications

• High School Diploma required


• College degree, school certification preferred


• Knowledge of computer systems, including hardware, software and networking required


• Experience with repairs, staff development, technology changes, articulation skills, congeniality and integrity necessary


• CompTIA A+ certification required


• CompTIA Network+ certification required (equivalent CCNA, MCP, etc)

Responsibilities

• Responds in a timely manner to help-desk requests and meets deadlines on assigned projects. Follows guidelines of the Hillside IT District's SLA Support Policy


• Minimum of five years experience with on-premise and remote help desk support experience


• Minimum of three years experience with Windows Active Directory


• Minimum of three years computer networking experience


• Minimum of five years Windows 10/11 experience


• Assists in maintaining accurate records for inventory and repair/maintenance work


• Works with vendors in the repair and maintenance of equipment


• Works as a team member with other technical staff to communicate problems and solutions to ensure timely response and problem resolution for end users


• Ability to work on multiple projects and meet deadlines


• Ability to problem-solve and utilize strong troubleshooting skills to resolve issues to ensure minimal disruption of service to end users.


• Provides training to end users on all hardware/software systems and related technology equipment


• Ability to work independently with minimal supervision and prioritize tasks

Position Type

Full-time

Salary Range

$60,000 - $70,040 based on education level and experience

Benefits

• Eligible for medical, prescription, dental, and enrollment in the applicable NJ State Pension Program

Need Help?

We're here to help! For questions regarding position qualifications or application procedures, please contact Hillside Public Schools directly.

For technical questions regarding the Applicant Tracking system, please contact the Applicant Tracking help desk using the Request Technical Help link below.