Help Desk Technician

Higher Information Group; Malvern (Chester County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Dental insurance

Vision insurance

401(k) retirement plan

Job summary

A tech services company is looking for an IT Help Desk Technician to join their growing IT Services Division on-site at a local school district. The role involves providing technical support, troubleshooting, and managing IT issues while delivering excellent customer service. Candidates should have technical support experience, knowledge of Apple devices, and must reside within a 30-minute commute. Various benefits, including health insurance and retirement plans, are offered.

Qualifications

• Residence within a 30-minute commute.
• 1-3 years of technical support, help desk, or network administration experience preferred.
• Strong knowledge of computer hardware and networking.

Responsibilities

• Provide phone and field support for IT issues.
• Utilize a service desk ticketing system for tracking.
• Investigate and troubleshoot software and hardware issues.
• Manage Active Directory tasks.

Skills

Technical support

Troubleshooting

Excellent customer service

A/V experience

Knowledge of Apple/iOS devices

Education

Two-year technical degree or equivalent certification

Job description

Great Valley School District and Higher Information Group invite you to join our growing IT Services Division as an IT Help Desk Technician on site at the Great Valley School District.

You will be an employee of Higher Information Group and work as a member of the onsite team at the school district on a variety of IT support projects, with A/V experience also valued. Commuting within a 30‑minute radius is required.

Job Duties and Responsibilities

• Provide phone and field support to remediate issues pertaining to PCs, laptops, scanners, printers, copiers, and network devices.
• Utilize a service desk ticketing system to create, assign, triage, determine escalation path, and provide thorough documentation on ticket resolutions.
• Investigate and troubleshoot issues with applications, operating systems, and peripherals.
• Ensure prompt response and escalation for all system outages and issues, providing updates to administration and end users.
• Manage Active Directory tasks such as user creation, deletion, permissions, and password resets, and configure new computers and applications for deployment.
• Facilitate troubleshooting by representing the district while working with third‑party vendors.
• Provide excellent customer service and resolve problems to the end user’s satisfaction.

Job Requirements and Qualifications

• Residence within a 30‑minute commute.
• A/V experience preferred.
• Two‑year technical degree, equivalent technical certification, or related experience and training.
• 1‑3 years of technical support, help desk, or network administration experience preferred.
• Strong knowledge of computer hardware, software, and networking, with experience troubleshooting Apple/iOS devices such as iPads, MacBooks, and iMacs.
• Ability to follow processes with meticulous attention to detail in a performance‑driven environment.
• Team‑player attitude and excellent communication skills; ability to interact with students, teachers, and district administration.
• Self‑motivated and willing to learn new technologies.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran status, or any other protected class.

Benefits

• Health insurance
• Paid time off
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan

Location and Schedule

Philadelphia, PA • Day shift, Monday to Friday