Help Desk Support

InnoSource; Akron (OH); Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

Healthcare

Dental reimbursement

Life insurance

Job summary

InnoSource is seeking a Help Desk Support associate to support data entry, data auditing, troubleshooting, and customer service within our Fortune 500 client’s Leasing department. The role features a hybrid schedule (3 days WFH, 2 days onsite) and focuses on ticket tracking through resolution.

You will provide second-level hardware support, train first-level agents, and create documentation for hardware and connectivity issues.

Qualifications

• Associates Degree – Information Technology, Information Systems or Computer Science
• Certifications – Networking a plus
• Working knowledge of current Microsoft Office Suite

Responsibilities

• Track and maintain support tickets from assignment to resolution
• Provide second level support for hardware devices
• Provide training and assistance for first level support agents
• Create and update documentation for hardware and connectivity issues

Skills

Organizational skills

Communication skills

Time management

Active listening

Collaboration

Analytical thinking

Problem solving

Relationship building

Education

Associate degree in IT/IS/CS

Networking certifications

MS Office proficiency

Tools

Microsoft Office Suite

Job description

The Help Desk Support associate is responsible for data entry, data auditing, troubleshooting, and customer service functions within our Fortune 500 Client’s Leasing department.

Key Responsibilities

• Working shift between the hours of 8:00am – 6:00pm. 3 days WFH and 2 days onsite.
• Track and maintain support tickets from assignment to resolution
• Provide second level support for hardware (printer, server, thinclient, monitor, keyboard, mouse, Ingenico POS terminal) devices
• Provide training and assistance for first level support agents
• Create and update documentation and Common Problems for changes in Hardware and Communication issues or devices

Skills and Knowledge – Help Desk Support

• Must possess strong organizational, communication and time management skills.
• Effective listening skills and collaboration skills.
• Strong analytical and problem solving skills.
• Ability to build confidence and maintain relationships.

Education and Experience – Help Desk Support

• Associates Degree – Information Technology, Information Systems or Computer Science
• Certifications –Networking a plus
• Working knowledge of current Microsoft Office Suite

Benefits & Pay

We offer healthcare, dental reimbursement, and life insurance

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Application Assistance

If you are an individual with a disability and need assistance in the application process please contact 614-775-1400 or email [e-mail].
We are an equal Opportunity Employer – Age / Race / Color / Sex / Sexual Orientation / Gender Identity / Disability / Veteran.