Hybrid Help Desk Technician – Hardware, Training & Tickets

InnoSource; Akron (OH); Hybride; USD 38 000 - 46 000; Plein temps

Avantages offerts par ce poste

Healthcare

Dental reimbursement

Life insurance

Résumé du poste

InnoSource is seeking a Help Desk Support associate to support data entry, data auditing, troubleshooting, and customer service within our Fortune 500 client’s Leasing department. The role features a hybrid schedule (3 days WFH, 2 days onsite) and focuses on ticket tracking through resolution.

You will provide second-level hardware support, train first-level agents, and create documentation for hardware and connectivity issues.

Qualifications

• Associates Degree – Information Technology, Information Systems or Computer Science
• Certifications – Networking a plus
• Working knowledge of current Microsoft Office Suite

Responsabilités

• Track and maintain support tickets from assignment to resolution
• Provide second level support for hardware devices
• Provide training and assistance for first level support agents
• Create and update documentation for hardware and connectivity issues

Connaissances

Organizational skills

Communication skills

Time management

Active listening

Collaboration

Analytical thinking

Problem solving

Relationship building

Formation

Associate degree in IT/IS/CS

Networking certifications

MS Office proficiency

Outils

Microsoft Office Suite

Description du poste

InnoSource is seeking a Help Desk Support associate to support data entry, data auditing, troubleshooting, and customer service within our Fortune 500 client’s Leasing department. The role features a hybrid schedule (3 days WFH, 2 days onsite) and focuses on ticket tracking through resolution.

You will provide second-level hardware support, train first-level agents, and create documentation for hardware and connectivity issues.