Help Desk Supervisor - Lead Student Tech Support

The Chronicle Of Higher Education, Inc.; Menomonie (WI); On-site; USD 67,000 - 77,050; Full time

Job summary

University of Wisconsin–Stout is seeking a Help Desk Supervisor to lead the Client Technology Services team in delivering high‑quality hardware, software, and networking support for faculty, staff, and students. This on‑site role focuses on coordinating student workers, monitoring ticket queues, and guiding service improvements.

The position requires strong customer service, organization, and troubleshooting skills, with experience supervising a technology help desk in higher education or

Qualifications

• Associate degree or equivalent experience required.
• Experience with IT support in a higher education or corporate environment.

Responsibilities

• Supervise the Help Desk team and escalated requests to ensure timely service to campus users.
• Mentor, train, and lead student support workers in day-to-day customer support.
• Develop and enforce policies to improve service performance and trainee development.
• Collaborate with CTS Director and faculty to maintain operation of campus computer systems.

Skills

Customer service

Organizational skills

Interpersonal communication

Troubleshooting

IT knowledge

Mac/Windows experience

Service Desk experience

Team supervision

Education

Associate degree in Information Technology or equivalent

Bachelor's degree in Information Technology/CS/Business Administration or related field

Tools

Ticketing system

Microsoft Office 365

Job description

University of Wisconsin–Stout is seeking a Help Desk Supervisor to lead the Client Technology Services team in delivering high‑quality hardware, software, and networking support for faculty, staff, and students. This on‑site role focuses on coordinating student workers, monitoring ticket queues, and guiding service improvements.

The position requires strong customer service, organization, and troubleshooting skills, with experience supervising a technology help desk in higher education or