Campus Tech Help Desk Associate - Part-Time

University of Wisconsin-Milwaukee; Milwaukee (WI); On-site; USD 20,664 - 27,552; Part time

Job summary

The University of Wisconsin-Milwaukee is seeking a Help Desk Consultant to provide first-line technical support for students, faculty, and staff. You'll assist clients via phone, email, and in-person at the Golda Meir Library while troubleshooting various technical issues.

The ideal candidate will have strong communication skills, a penchant for technology, and the ability to work in fast-paced environments. Prior customer service experience is preferred. A commitment of at least 15 hours per week is required.

Qualifications

• Strong written and verbal communication skills in English.
• Willingness to engage with clients via phone, email, and in-person.
• Strong computer skills and interest in technology.
• Ability to research and troubleshoot technical issues independently.
• Strong attention to detail.
• Capability to work in a fast-paced environment.
• Availability to work at least 15 hours per week.

Responsibilities

• Provide technical support to clients over phone, email, and in-person.
• Troubleshoot a wide range of technical issues and research solutions.
• Document client interactions within the IT Service Management platform.
• Communicate with other IT teams and escalate issues as needed.
• Perform other duties as assigned.

Skills

English communication skills

Customer service

Technical troubleshooting

Attention to detail

Job description

The University of Wisconsin-Milwaukee is seeking a Help Desk Consultant to provide first-line technical support for students, faculty, and staff. You'll assist clients via phone, email, and in-person at the Golda Meir Library while troubleshooting various technical issues.

The ideal candidate will have strong communication skills, a penchant for technology, and the ability to work in fast-paced environments. Prior customer service experience is preferred. A commitment of at least 15 hours per week is required.