Help Desk Supervisor: Lead Student Tech Support Team

UW-Stout Polytechnic; Menomonie (WI); On-site; USD 57,000 - 77,000; Full time

Job summary

UW-Stout Polytechnic in Menomonie, WI, is seeking a Help Desk Supervisor to lead hardware, software, and networking support for faculty, staff, and students. You will supervise student workers, manage ticketing, and coordinate team activities within Client Technology Services.

The role requires on-site work, strong leadership, and IT expertise. Salary is $67,000 with a fixed-term appointment; benefits are included.

Qualifications

• Associate degree in information technology, Computer Science, Business Administration, or equivalent experience.
• Strong customer service orientation.
• Demonstrated organizational skills.
• Interpersonal and communication skills.
• Troubleshooting techniques.
• Knowledge of technologies related to personal computer systems.
• Experience operating in a Mac or Windows environment.
• Ability to identify trends and patterns in technology issues.
• Knowledge of a Service Desk ticketing system.

Responsibilities

• Serve as the supervisor point of contact on escalated customer services requests.
• Guide the daily activities of student support workers.
• Mentor and lead a team of student support workers and assist them in their day-to-day support of our clients and application systems.
• Establish policies and procedures which ensure consistently high service performance, monitor employee satisfaction, with feedback to develop improved processes.
• Monitor team and individual performance and report any problems to the CTS Director.
• Support the Student Laptop Program and campus computers as needed.

Skills

Customer service

Communication

Troubleshooting

Mac/Windows

Team supervision

Data analysis

Education

Associate degree in information technology or related field

Bachelor’s degree preferred

Tools

Service Desk Ticketing System

Job description

UW-Stout Polytechnic in Menomonie, WI, is seeking a Help Desk Supervisor to lead hardware, software, and networking support for faculty, staff, and students. You will supervise student workers, manage ticketing, and coordinate team activities within Client Technology Services.

The role requires on-site work, strong leadership, and IT expertise. Salary is $67,000 with a fixed-term appointment; benefits are included.