Technology Support Specialist – Help Desk Pro

Highlands College; Birmingham (AL); On-site; USD 42,000 - 66,000; Full time

Job summary

Highlands College is seeking a Team Support Specialist to empower teammates with reliable technology and clear directions. You will configure, deploy, and support end-user hardware and software across Windows and macOS environments.

Work in a ministry-focused academic setting, collaborating with the Technology Solutions team to resolve issues, maintain records, and assist with events and training. A1–2 year help desk background and IT degree are preferred.

Qualifications

• Associate’s degree in IT or related field required.
• 1–2 years in a help desk or technical support role required.
• Familiarity with Microsoft 365, device management, and Zendesk.
• Knowledge of macOS and Windows environments preferred.
• Experience in an academic or ministry environment preferred.

Responsibilities

• Configure, deploy, and support end-user hardware and software.
• Provide responsive technology solutions through Zendesk.
• Assist with Microsoft 365 support and device management.
• Monitor workstation health and address issues proactively.
• Maintain documentation of support interactions and resolutions.
• Assist with inventory management and deployment tracking.
• Collaborate with teammates to ensure timely issue resolution.
• Support tech setup for events and training sessions.

Skills

Zendesk

Microsoft 365

Windows

macOS

Communication

Teamwork

Problem solving

Education

Associate’s degree in IT

Bachelor’s degree preferred

Tools

Device management

Active Directory

Job description

Highlands College is seeking a Team Support Specialist to empower teammates with reliable technology and clear directions. You will configure, deploy, and support end-user hardware and software across Windows and macOS environments.

Work in a ministry-focused academic setting, collaborating with the Technology Solutions team to resolve issues, maintain records, and assist with events and training. A1–2 year help desk background and IT degree are preferred.