Entry-Level IT Helpdesk Technician (Windows & AV)

RFCUNY; New York, Northern (NY, KY); Hybrid; USD 72,000 - 83,000; Full time

Benefits offered by this job

RFCUNY Benefits

Job summary

RFCUNY is seeking a Helpdesk Support Technician to provide frontline technical support for desktop hardware, software, and peripherals in a collaborative team setting. The role emphasizes timely issue resolution, professional communication, and maintaining reliable access to essential systems and applications.

The position requires an Associate degree or higher with at least two years in a technical support role, strong Windows and Office proficiency, and experience with remote support tools and

Qualifications

• Associate’s degree or higher with 2+ years in a technical support or help desk role.
• Strong proficiency with Windows and Microsoft Office.
• Ability to troubleshoot hardware, software, and basic network issues.
• Excellent customer service and communication skills.
• Familiarity with remote support tools and ticketing systems.
• Ability to work independently and in a team.

Responsibilities

• Provide frontline technical support for desktop hardware, software, and peripherals.
• Troubleshoot and resolve end-user technical issues, escalating when needed.
• Set up and support audiovisual/video-conferencing equipment.
• Coordinate with vendors for repairs and quotes.
• Maintain help desk and equipment records and prepare reports.
• Assist with equipment deployment, inventory, and maintenance.
• Perform other related duties as assigned.

Skills

Windows OS

Microsoft Office

Troubleshooting

Customer service

Remote support tools

Ticketing systems

End-user support

Education

Associate degree or higher

Tools

Service desk ticketing

Job description

RFCUNY is seeking a Helpdesk Support Technician to provide frontline technical support for desktop hardware, software, and peripherals in a collaborative team setting. The role emphasizes timely issue resolution, professional communication, and maintaining reliable access to essential systems and applications.

The position requires an Associate degree or higher with at least two years in a technical support role, strong Windows and Office proficiency, and experience with remote support tools and