Help Desk Specialist - Information Technology (IT)

Jones Day; Cleveland (OH); On-site; USD 60,000 - 65,000; Full time

Job summary

Jones Day, a global law firm, is seeking a Help Desk Specialist in Cleveland to provide timely support to lawyers and staff, log and resolve incidents, and assist with documentation.

Training is provided. Work hours are 12:00 AM - 8:00 AM, Tuesday - Saturday or Sunday - Thursday. The starting salary range for this Cleveland position is $60,000 - $65,000.

Qualifications

• Bachelor’s degree preferred in computer technologies.
• Previous experience as help desk specialist or in an IT related support role preferred.
• Demonstrate ability to perform in positions of responsibility, preferably in a legal environment.
• Proficient with MS Office, Outlook, and Windows 7/10 preferred.
• Strong leadership, organizational, and excellent written and verbal communication skills are essential.

Responsibilities

• Receive and log calls, emails, and voicemails; troubleshoot end user incidents; fulfill service requests and proper escalation.
• Provide documentation for problem solving measures on various applications.
• Support with training and adapt to firm IT processes and standards.

Skills

Leadership

Communication

Written communication

Teamwork

Problem solving

Independence

Education

Bachelor’s degree in computer technologies

Tools

MS Office

Outlook

Windows 7/10

Job description

Jones Day is a global law firm with 40 offices in major centers of business and finance throughout the world. Covering 19 countries on five continents, our unique governance system fosters an unparalleled level of integration and contributes to our ranking as one of the best in the world in client service.

Jones Day seeks to employ the most qualified people, capable of delivering superior client service through professional excellence and teamwork, for every position in the Firm. We offer competitive compensation and benefits in a stimulating work environment.

Are you interested in the opportunity to work for a global leading law firm that will give you the experience and exposure you need to build your knowledge and skills as well as advance your career? If you are, then Jones Day may be the firm for you.

Summary of Essential Duties and Responsibilities:

The Help Desk Specialist provides timely, responsive, and accurate support and problem resolution to the Firm's lawyers and staff. Responsibilities include receiving and logging calls, emails, and voicemails; troubleshooting end user incidents; fulfilling service requests; and providing proper escalation and follow-up on all issues. The Help Desk Specialist may be asked to provide documentation for problem solving measures on various applications.

Training will be provided. Work hours are 12:00 AM - 8:00 AM, Tuesday - Saturday or 12:00 AM - 8:00 AM, Sunday - Thursday.

Required Qualifications:

• Must be located in close proximity to northeast Ohio.
• Bachelor’s degree with a major in computer technologies preferred.
• Previous experience as help desk specialist or in an IT related support role preferred.
• Demonstrate ability to perform in positions of responsibility, preferably in a legal environment.
• Proficient with MS Office, Outlook, and Windows 7/10 preferred.
• Strong leadership, organizational, and excellent written and verbal communication skills are essential.
• Ability to listen, work directly with lawyers and staff, answer phones, document problems, and speak and write in terms easily understood.
• Aptitude for learning new software products and applying troubleshooting skills to assist callers.
• Able to work with minimal supervision as well as work in a team environment.

Jones Day offers competitive salaries and benefits to all employees. Compensation is determined upon the market in which the position is located, the responsibilities of the position, the experience and skills of the applicant, and other job-related factors. The starting salary range for this Cleveland position is $60,000 - $65,000.

Jones Day is an Equal Opportunity Employer