Information Governance Operations Analyst - Client Services

Jones Day; Cleveland (OH); On-site; USD 100,000 - 110,000; Full time

Job summary

Jones Day in Cleveland seeks an Information Governance Operations Analyst to help refine methodologies, procedures and controls for information lifecycle management, and to support a global information governance program.

The role collaborates with records personnel, Technology Support Services and the Information Governance group to ensure data integrity, compliant procedures, and effective reporting on KPIs. Requires experience with electronic records and governance tools.

Qualifications

• Bachelor degree or equivalent work experience in information management.
• Minimum of five years of information management experience in a law firm.
• Experience with records management software and data management solutions such as Filetrail, IRM, Intapp, iManage, Prosperoware, RBRO.

Responsibilities

• Develop recommendations to refine methodologies, procedures, processes and controls for data retention and lifecycle management.
• Support building a global information governance program and implement software/tools for that program.
• Collaborate with local office records personnel, Technology Support Services, and other Information Governance team members.

Skills

Information governance

Records management

Project coordination

Education

Bachelor degree in Business Management or Library/Information Science

Tools

Filetrail

IRM

Intapp

iManage

Prosperoware

RBRO

Job description

This position is available in multiple Jones Day offices.

Jones Day is a global law firm with 40 offices in major centers of business and finance throughout the world. Covering 19 countries on five continents, our unique governance system fosters an unparalleled level of integration and contributes to our ranking as one of the best in the world in client service.

Jones Day seeks to employ the most qualified people, capable of delivering superior client service through professional excellence and teamwork, for every position in the Firm. We offer competitive compensation and benefits in a stimulating work environment.

Are you interested in the opportunity to work for a global leading law firm that will give you the experience and exposure you need to build your knowledge and skills as well as advance your career? If you are, then Jones Day may be the firm for you.

Summary of Essential Duties and Requirements:

The Information Governance Operations Analyst performs analytical or interpretive tasks necessary to develop recommendations to refine methodologies, procedures, processes and controls necessary to minimize the liability, risk and cost of retaining hardcopy and electronic data. The Analyst assists with the development of practice area and administrative department work practices to promote greater utilization and efficient management of electronic records. The Analyst supports the Information Governance Operations Manager in efforts towards building a global information governance program and in implementing software and tools to maintain that program. The Analyst works closely with the Firm’s local office records personnel (or those acting in such capacity), Technology Support Services, and other members of the Firm Information Governance group.

The Analyst requires extensive knowledge of electronic legal recordkeeping and experience with technology solutions related to records management and tactical project skills to ensure the integrity of records and related metadata over the required lifecycle of records as information systems are upgraded or replaced. The Analyst creates and maintains compliance procedures, documentation, educational materials and a portfolio of internal controls pertaining to information governance requirements. The Analyst is expected to track key performance indicators to measure the state of compliance with information governance requirements and prepare related reports on a regular cadence.

Required Qualifications:

• Bachelor degree or equivalent work experience, preferably in the areas of Business Management, Library Science, Information Science or related information management field.
• Minimum of five years of information management (including electronic data), experience in a law firm and/or Information Governance Professional (IGP) certificate required.
• Experience with records management software, document management and data management solutions such as Filetrail, IRM, Intapp (Walls, Activity Tracker, Legal Holds), iManage, Prosperoware (Milan, Zone Bulk Email Import, CAM, Desktop Export/Import, ) and RBRO (Import / Export Management) is required.
• Substantial familiarity with the Microsoft Office Suite required.
• Experience with ServiceNow, Microsoft SQL Reporting Services or Power BI is a plus.

Jones Day offers competitive salaries and benefits to all employees. Compensation is determined upon the market in which the position is located, the responsibilities of the position, the experience and skills of the applicant, and other job-related factors. The starting salary range for this Cleveland position is $100,000 to $110,000.

Jones Day is an Equal Opportunity Employer