IT Office Support Specialist

Jones Day; Columbus (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Job summary

A leading global law firm in Columbus is seeking a Support (Office) Specialist to provide IT support for computers and peripherals, assist with conference room setups, and maintain records in IT systems. The ideal candidate will have a bachelor's degree or equivalent experience and at least two years in a computer-related field, preferably in a legal environment. The role demands knowledge of personal computer hardware and applications, with strong troubleshooting and end-user support skills.

Qualifications

• Minimum of 2 years of experience in a computer-related field.
• Experience in a legal or professional services environment preferred.
• Highly developed knowledge of personal computer hardware architecture.

Responsibilities

• Provide support for personal computers and peripherals.
• Assist in the setup and support of conference rooms.
• Maintain records in Firm IT systems for technology assets.

Skills

Hardware troubleshooting

End-user support

System diagnosis

AV/VC support

Education

Bachelor's degree or equivalent experience

Tools

PC operating systems

Application software

Printers

Job description

Jones Day is a global law firm with 40 offices in major centers of business and finance throughout the world. Covering 19 countries on five continents, our unique governance system fosters an unparalleled level of integration and contributes to our ranking as one of the best in the world in client service.

Jones Day seeks to employ the most qualified people, capable of delivering superior client service through professional excellence and teamwork, for every position in the Firm. We offer competitive compensation and benefits in a stimulating work environment.

Are you interested in the opportunity to work for a global leading law firm that will give you the experience and exposure you need to build your knowledge and skills as well as advance your career? If you are, then Jones Day may be the firm for you.

Summary of Essential Duties and Responsibilities

The Support (Office) Specialist, in collaboration with the Firm IT Department, supports the technological needs of the Columbus Office. The IT Support (Office) Specialist provides support for personal computers and peripherals, including but not limited to troubleshooting of defective or inoperable components, diagnosis and eventual replacement of defective components and assistance of end-users in the proper use of hardware and software. The Specialist is responsible for the assembly, optimization and placement of personal computers, printers and other computer‑related equipment. The Specialist is responsible for the entry and maintenance of records in the appropriate Firm IT system(s) used to track technology assets. The Specialist expects to help set up and support Conference rooms and assist customers with their scheduled meetings. The Specialist works with the Firm AV engineering team with AV/VC and device testing when necessary.

Required Qualifications

• Bachelor's degree or equivalent experience.
• Minimum of two (2) years of experience in computer‑related field.
• Experience in a legal or professional services environment preferred.
• Highly developed and practical knowledge of personal computer hardware architecture and applications, including operating systems, application software, printers and other peripherals.
• Knowledge of major personal computer applications, including personal computer operating systems, word processing editors, graphics software, spreadsheet programs and telecommunications software.

Jones Day is an Equal Opportunity Employer