Training Specialist - Billing & Collection Services (BCS)

Jones Day; Cleveland (OH); On-site; USD 75,000 - 85,000; Full time

Job summary

Jones Day is a global law firm seeking a Training Specialist in Cleveland. The role guides end-users through training programs, using needs assessments to tailor courseware and delivery methods for BCS staff and Client Services Lawyers.

The position requires a Bachelor’s degree or equivalent, at least three years of billing experience in professional services, and strong relationship-building skills. Aderant experience is desirable, with emphasis on timely, quality training delivery.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum three years’ billings experience in legal or other professional services billing systems; training and application support experience highly preferred.
• Aderant desirable.
• Ability to establish effective working relationships across the Firm and work with a wide range of people in a team setting.
• Ability to prioritize, schedule, and meet deadlines.

Responsibilities

• Guide end-users through the training process and help achieve development goals using multimedia tools.
• Assess training needs to determine appropriate courseware and delivery methods for BCS Staff and Client Services Lawyers.
• Utilize system testing, data analysis, and process improvement in training programs.
• Deliver training via WebEx, Teams, and other learning applications.

Skills

Relationship building

Team collaboration

Prioritization

Education

Bachelor’s degree or equivalent

Tools

Aderant

Job description

Jones Day is a global law firm with 40 offices in major centers of business and finance throughout the world. Covering 19 countries on five continents, our unique governance system fosters an unparalleled level of integration and contributes to our ranking as one of the best in the world in client service.

Jones Day seeks to employ the most qualified people, capable of delivering superior client service through professional excellence and teamwork, for every position in the Firm. We offer competitive compensation and benefits in a stimulating work environment.

Are you interested in the opportunity to work for a global leading law firm that will give you the experience and exposure you need to build your knowledge and skills as well as advance your career? If you are, then Jones Day may be the firm for you.

Summary of Essential Duties and Responsibilities:

The Training Specialist is a member of the Billing & Collection Services Training and Support team guiding end-users through the training process and helping them achieve their development goals. Additionally, the Specialist demonstrates and utilizes effective needs assessment skills to determine the appropriate level of courseware, training, and training delivery methods for the BCS Staff, Client Services Lawyers, and others using multimedia technology and authoring tools to create effective blended training programs. The Specialist is adept with system testing, data analysis, process improvement, and a variety of training delivery methods, including WebEx, Teams, and other learning applications.

Required Qualifications:

• Bachelor’s degree or equivalent work experience.
• Minimum three years’ billings experience in legal or other professional services billing systems; training and application support experience highly preferred. Aderant desirable.
• Ability to establish effective working relationships across the Firm and work with a wide range of people in a team setting.
• Ability to prioritize, schedule, and meet deadlines.

Jones Day offers competitive salaries and benefits to all employees. Compensation is determined upon the market in which the position is located, the responsibilities of the position, the experience and skills of the applicant, and other job-related factors. The starting salary range for this Cleveland position is $75,000 – $85,000.

Jones Day is an Equal Opportunity Employer