Help Desk Specialist: EI Hub Data & Support (Remote)

DEPT OF HEALTH/MENTAL HYGIENE; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Work from home option

Job summary

New York City Department of Health and Mental Hygiene is seeking a Clerical Associate to support the Early Intervention program. You will handle data entry, respond to technical inquiries, and assist with service authorizations and billing resolution.

The role involves coordinating with borough offices and internal teams to ensure timely data submission and continuity of service delivery for EI providers in NYC.

Qualifications

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Responsibilities

• Respond to requests for technical assistance related to the program database.
• Complete data entry activities for the timely submission of case information into appropriate program databases.
• Provide community outreach to obtain information pertinent to service authorizations to complete required data entry activities.
• Research and resolve billing issues using the program database and other available resources.
• Analyze the program database using standard resolution procedures to determine outcomes.
• Liaise and collaborate with state entities and interdepartmental units to resolve billing and systemic issues in the program database.
• Complete special projects as assigned.

Skills

Typing 100 wpm

Telephone skills

Computer proficiency

Writing skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

New York City Department of Health and Mental Hygiene is seeking a Clerical Associate to support the Early Intervention program. You will handle data entry, respond to technical inquiries, and assist with service authorizations and billing resolution.

The role involves coordinating with borough offices and internal teams to ensure timely data submission and continuity of service delivery for EI providers in NYC.