Help Desk & Data Support Specialist (Hybrid)

NYC Department of Health and Mental Hygiene; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Work From Home up to 2 days per week

Job summary

The NYC Department of Health and Mental Hygiene is hiring a Clerical Associate 10251 in New York, NY to support the Early Intervention Program hub and partner providers. You will monitor evaluations submissions, perform data entry, and liaise with borough offices to resolve issues affecting timely service delivery.

Requirements include a four-year high school diploma or equivalent, 100 keystrokes per minute, and proficiency in Microsoft Office.

Qualifications

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Responsibilities

• Respond to requests for technical assistance "live", via phone, electronically related to the program database. Advise users of the appropriate action/s to follow.
• Complete data entry activities for the timely submission of case information into appropriate program databases.
• Provide community outreach to obtain information pertinent to service authorizations to complete required data entry activities.
• Research and resolve billing issues using the program database and other available resources.
• Analyze the program database using standard resolution procedures (includes tracking calls and monitoring cases) to determine outcomes.
• Liaise and collaborate with state entities, as well as interdepartmental units to resolve billing and systemic issues in the program database
• Complete special projects as assigned.

Skills

Telephone skills

Typing 45 wpm

Microsoft Office

Communication

Organizational skills

Education

High School Diploma

Tools

Microsoft Office

Job description

The NYC Department of Health and Mental Hygiene is hiring a Clerical Associate 10251 in New York, NY to support the Early Intervention Program hub and partner providers. You will monitor evaluations submissions, perform data entry, and liaise with borough offices to resolve issues affecting timely service delivery.

Requirements include a four-year high school diploma or equivalent, 100 keystrokes per minute, and proficiency in Microsoft Office.