IT Support Help Desk Specialist (Journeyman)

Nisga'a CIOPS, LLC; Elizabeth City (NC); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an IT Support Help Desk Specialist to join their team in Elizabeth City, NC. This temporary role involves supporting the United States Coast Guard, providing essential IT support to over 4500 users. The specialist will troubleshoot and resolve technical issues, ensuring seamless operations for VIP users and the broader IT infrastructure. If you have a knack for problem-solving and a passion for technology, this opportunity offers a chance to make a significant impact while working in a dynamic environment. Join a team that values dedication and provides a comprehensive benefits package, including medical and professional development opportunities.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with Company Matching

Paid Time Off

Professional Development Opportunities

Qualifications

• 3+ years of experience in IT support and troubleshooting.
• Active DoD Secret Clearance required for this position.

Responsibilities

• Resolve incident management tickets and provide field-touch IT support.
• Troubleshoot and repair network connections and communication systems.

Skills

IT Knowledge

Troubleshooting

Microsoft Office Suite

Critical Thinking

Communication Skills

Education

Bachelor's Degree in IT

Tools

Ticketing System

Telecommunication Equipment

Networking Equipment

Job description

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Nisga'a CIOPS provides hands-on experienced services to civilian and DoD programs worldwide. Delivering highly skilled, cleared personnel who provide services on five continents for a portfolio of customers.

Summary:

We are looking for a IT Support Help Desk Specialist (Journeyman) to support the United States Coast Guard (USCG) Information Technology (IT) contract in Elizabeth City, NC. The IT department is responsible for supporting over 4500 users, including 42 Flag Officers, Senior Executives, and other VIP users.

This position is a temporary role with an initial duration of 3 months, with the possibility of extension.

Responsibilities

Essential Job Functions:

• Responsible for resolving/correcting incident management tickets requiring field-touch labor support at the local site. Incident user assistance requests which cannot be resolved via assigned unit level resolution authority, shall be escalated to the appropriate service provider for advanced support.
• Utilize the primary USCG ticketing system to properly perform all field-touch IT Support Services.
• Shall keep end users informed by providing timely and accurate updates via the CG's ticketing system on the status and progress of efforts resolving incidents and work orders.
• User assistance requests which cannot be resolved via touch-labor (Field Support) shall be escalated to the appropriate service provider for advanced support.
• Provide field-touch labor necessary to troubleshoot, reconfigure, and repair Local CG & Non-standard Networks, Virtual Private Networks, Public Announcing systems, and telecommunication equipment; including routers, switches and other applicable equipment and systems.
• Provide field-touch labor necessary to troubleshoot and repair off-network & networked printers, intercom systems.
• Provide field-touch labor necessary to troubleshoot, re-image, reconfigure, and repair standard CG Workstation images.
• Provide field-touch labor necessary to troubleshoot, reconfigure, and repair standard and non-standard software & hardware.
• Coordinate with external entities to facilitate warranty repairs on local equipment/systems when necessary.
• Provide field-touch labor necessary to troubleshoot, reconfigure, and repair network connections of Ethernet & fiber optics cables, including wall ports or switch ports, onsite switch & router configuration, & port-level security corrections as required.
• Contractor shall interface with vendors, commercial carriers, and Telephony Technicians regarding the troubleshooting and repair of communication lines and circuits.
• Contractors will hand carry equipment & escort personnel to and from controlled spaces required to troubleshoot, reconfigure, and repair, upgrades, and other field-touch labor tasks as needed.

#CJ

Qualifications

Necessary Skills and Knowledge:

• Shall have the general IT knowledge necessary to provide field touch-labor for the set-up, configuration, & troubleshooting of both non-standard and off-network systems and hardware.
• Such as off-network printers, non-standard computers, Video Teleconferencing equipment, and other common technologies.
• Excellent oral and written skills.
• Excellent critical thinking skills.
• Proficient in Microsoft applications such as Word, Excel, PowerPoint, and Outlook.
• Ability to work independently and as a team member
• Shall be able to read, write, speak, and understand English.

Minimum Qualifications:

• Active DoD Secret Clearance
• Minimum 3 years of experience
• Minimum of at least one IA Technical Level 2 (IAT2) certification:
  
  • CCNA-Security
  • CySA+ **
  • GICSP
  • GSEC
  • Security+ CE
  • CND
  • SSCP

Preferred Qualifications:

• Bachelor's degree in an IT related field.
• Five (5) years of prior experience in a similar role

Pay and Benefits

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.