Desktop Support Specialist

Randstad Digital Americas; Compton (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

Randstad Digital Americas seeks a Desktop Support specialist to provide frontline technical support for hardware, software, and applications across local and remote users in Compton, CA.

The role requires hands-on Windows, M365, Exchange Online, and AD experience, plus strong customer service and problem-solving skills. This is a contract position with typical 8am–5pm hours in a manufacturing environment.

Qualifications

• 3+ years of IT support / help desk experience supporting users onsite and remotely across multiple sites.
• Demonstrated ability to support and install Microsoft Windows 7, 10, and 11.
• Hands-on experience with Microsoft M365/O365, Exchange Online Administration, and Windows Active Directory.

Responsibilities

• Provide first-level contact and problem resolution for users experiencing hardware, software, and application issues.
• Resolve user-reported problems using available tools while following standard support policies and procedures.
• Log issues accurately in Zendesk according to SLAs and maintain ticket integrity.
• Act as a liaison between users and the IT team to ensure clear communication during resolution.
• Escalate complex issues to IT leadership as appropriate.
• Install, modify, and repair computer hardware and software while delivering high-quality customer service.
• Maintain an in-depth knowledge of supported products and services.
• Train users on software and hardware systems as requested.
• Review and improve desktop support procedures and documentation.

Skills

IT support

Customer service

Troubleshooting

Analytical thinking

Problem resolution

Zendesk logging

Education

High School

BSc/BA in IT or CS (plus)

Tools

Windows 7/10/11

Microsoft 365 / O365

Exchange Online Administration

Active Directory

RingCentral Cloud PBX

Networking basics (FTP, SMTP, VPNs)

Job description

Job Summary

We are seeking a Desktop Support to provide technical support across hardware, software, and applications, assisting local and remote users across regional facilities.

Location

location: Compton, California

Job Type

job type: Contract

Salary

salary: $25 - 27 per hour

Work Hours

work hours: 8am to 5pm

Education

education: High School

Responsibilities

• Provide first-level contact and problem resolution for users experiencing hardware, software, and application issues.
• Resolve user-reported problems using available tools while following standard support policies and procedures.
• Courteously obtain concise problem details and maintain accurate logging within the Zendesk service desk tool according to Service Level Agreements (SLAs).
• Act as a liaison between users and the broader IT team to ensure accurate problem interpretation and open communication throughout resolution.
• Escalate complex issues to IT leadership as appropriate.
• Install, modify, and repair computer hardware and software while providing high-quality customer service.
• Maintain an in-depth knowledge of supported products and services.
• Train computer users on software and hardware systems as requested.
• Review, update, and recommend improvements to desktop support procedures and documentation.

Qualifications

• 3+ years of IT support / help desk experience supporting users onsite and remotely across multiple sites.
• Demonstrated ability to support and install Microsoft Windows 7, 10, and 11.
• Hands-on experience with Microsoft M365/O365, Exchange Online Administration, and Windows Active Directory.
• Familiarity with Cloud PBX systems (e.g., RingCentral) and standard networking concepts including FTP, SMTP, VPNs, Switches, and Routers.
• Strong communication skills with a proven track record of handling difficult situations and managing customer interactions effectively.
• Strong analytical and troubleshooting skills with the ability to act independently to resolve issues.
• Basic knowledge of backup and disaster recovery procedures and policies.
• CompTIA A+, Network+, or related professional certifications are preferred.
• BSc/BA in Information Technology, Computer Science, or a related discipline is a plus.
• Prior experience in a 24x7 manufacturing environment is a plus.

Skills

Windows Active Directory,Cloud,computer hardware,networking concepts,logging,FTP,IT leadership,Information Technology,Computer Science,Microsoft Windows 7,Routers,O365,SMTP,VPNs,Zendesk,analytical,Strong communication skills,problem resolution,troubleshooting skills,24x7,Administration,Install,backup and disaster recovery,open communication,CompTIA A+,customer service,Desktop Support,Switches,help desk,manufacturing,Service Level Agreements,technical support,IT support,service desk

Equal Opportunity Employer

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Accessibility Statement

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Benefits & Compensation

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Posting Duration

This posting is open for thirty (30) days.

Fair Chance Ordinance Statements

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.