Help Desk Shift Supervisor - Windows & Mac Expert
University of New Hampshire
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Job summary
Keene State College is seeking an IT Support Specialist within Enterprise Technology & Services. You will deploy, monitor, and maintain Windows and Mac devices, troubleshoot network and printing issues, manage IT assets, configure systems, and replace computers.
You will deliver direct support to faculty and staff and provide training on systems and policies. You will manage projects, contribute to security compliance, and assist with strategic IT initiatives, including tech refreshes for
Qualifications
- Associate degree with four years of IT support experience or a bachelor’s with two years in a related field.
- Experience supporting Windows and Macintosh OSX platforms, devices, and networking.
- Experience with AD, Jamf Pro and enterprise ticketing systems.
Responsibilities
- Provide on-site and remote client support for hardware, software, and accounts.
- Deploy, monitor, and maintain Windows and Mac devices and troubleshoot issues.
- Manage IT assets, lifecycles, and inventory with proper documentation.
- Develop user guides and trainings; communicate resolutions to users.
- Assist with strategic IT projects, planning, and asset management.
- Mentor student workers and help with crisis response and security compliance.
Skills
Education
Tools
Job description
Keene State College is seeking an IT Support Specialist within Enterprise Technology & Services. You will deploy, monitor, and maintain Windows and Mac devices, troubleshoot network and printing issues, manage IT assets, configure systems, and replace computers.
You will deliver direct support to faculty and staff and provide training on systems and policies. You will manage projects, contribute to security compliance, and assist with strategic IT initiatives, including tech refreshes for
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