Help Desk Services - Student Worker

Stark-State-College-of-Technolog; Lake Cable (OH); On-site; USD 16,531 - 22,041; Part time

Job summary

Stark State College is seeking a Help Desk Assistant to provide level I support for faculty, students, and staff using the Online Help Desk and telephone etiquette. This federal work-study student position involves assisting users at the Help Desk, routing level 2 tickets, maintaining documentation, and supporting SSC staff on IT projects while upholding campus policies.

Candidates should have strong communication skills, be reliable, and able to learn quickly with a flexible schedule up to 20

Qualifications

• Excellent communication and writing skills.
• Experience with communication software and applications is preferred.
• Ability to work well with people.
• Strong telephone skills.
• Enrollment in an ET/IT program or previous IT experience is preferred.
• Good grades are a plus.

Responsibilities

• Provide level I help desk support to faculty, students, and staff using the Online Help Desk software and telephone etiquette.
• Assign level 2 support to the appropriate IT group.
• Assist users at the Help Desk counter and over the phone.
• Maintain documentation racks; keep printers filled with paper in open computer lab areas; assist SSC staff with projects as needed.
• Help Desk policies and procedures must be known and upheld by SSC.

Skills

Communication skills

Writing skills

People skills

Telephone skills

IT knowledge

Education

ET/IT program enrollment

Job description

The Help Desk Assistant is responsible for providing level I help desk support to faculty, students, and staff using the Online Help Desk software, and telephone etiquette.

Other duties include dispersing help aids, and assisting help deskstaff with projects as needed.

The Help Desk Assistant is responsible for knowing and upholding the policies and procedures set by SSC.

This is a federal work study student worker position.

• Primary duties include providing level I help desk support to faculty, students, and staff using the online Help Desk software and telephone etiquette.
• Assigning level 2 support to the appropriate IT group.
• This position is responsible for assisting users at the Help Desk counter and over the phone.
• Other duties include; answering phone calls; maintaining documentation racks; keeping printers filled with paper in the open computer lab areas, and assisting SSC staff with projects as needed.
• The Help Desk Student Assistant is responsible for knowing and upholding the policies and procedures set by SSC.

• Assistants must be punctual, able to learn and take direction and have general knowledge of the SSC campus.
• Schedule is flexible and up to 20 hours per week.

Help Desk hours:

Monday-Thursday 7:30 a.m. -9:00 p.m.

Friday- 7:30 a.m. - 4:00 p.m.

Saturday 8:00 a.m. -1:00 p.m.

We are seeking individuals with the following experience:

• Excellent communication and writing skills.
• Enrollment in an ET/IT program or previous IT experience is preferred.
• Experience with communication software and applications is preferred.
• Ability to work well with people.
• Strong telephone skills.
• Good grades are a plus.