Student Help Desk Coordinator

South-Suburban-College; South Holland (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible health benefit

Paid time off (PTO)

4‑Day Summer Workweek

Job summary

South-Suburban-College seeks to coordinate the Student Helpdesk (SSC Connect) and provide tier 1/2 IT support to faculty, staff, and students. The role includes supervising Intern Technicians, researching software/hardware issues, and generating reports for management.

You will install hardware/software, configure networks, and train users. Strong knowledge of networking, PC operating systems, and data privacy laws is essential; a background check is required.

Qualifications

• Associate’s Degree or equivalent in networking or related field.
• Three years of related work experience.
• Knowledge of data privacy laws.
• Must pass a criminal background check.

Responsibilities

• Coordinate SSC Connect operations and schedule staff.
• Provide tier 1/2 IT support to faculty, staff and students.
• Monitor helpdesk database, train Intern Technicians, and track assets.

Skills

Troubleshooting hardware

Network fundamentals

User training

Education

Associate's Degree in related network systems and/or related network job experience

Tools

Ellucian Colleague

Job description

SUMMARY

The purpose of this position is to coordinate the operation of the Student Helpdesk (SSC Connect), providing Information Technology support to faculty, staff and students at tier 1 or tier 2 levels; conducting research related to software and/or hardware issues; and generating Helpdesk reports to management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Works with other departments and/or outside sources to obtain Intern Technicians, schedule and assign staff as needed; maintain time and attendance records and forward to management.
• Monitors and tracks helpdesk database, train and assign Intern Technicians, track Technician’s progress, and manage and track assets such as hardware and software.
• Provides IT support to faculty, staff, and students; receive and resolve trouble calls from users; dispatch Intern Technician to resolve trouble calls; assist students with on-line registration and portal issues; train users on hardware and software usage; write or revise user training manuals and procedures; troubleshoot hardware and software problems; and install or replace hardware as needed.
• Installs commercial microcomputer software packages on end-user computers
• Configures, changes, and installs hardware configurations as appropriate, and provides technical assistance and training.
• Installs premise network cabling; both fiber and copper.
• Interact with feeder high schools and vendors as needed; and offering mentoring; training of new student Helpdesk Technicians.

• Associate’s Degree in related network systems and/or related network job experience.
• Three years of related work experience.
• Strong technical knowledge of network and PC operating systems and of current network hardware, protocols, and standards.
• Knowledge of applicable data privacy and practice laws.
• Must successfully pass a criminal background check

PREFERRED QUALIFICATIONS

• Extensive application support experience with Ellucian Colleague

STATUS/BENEFITS

This is a Full Time Support Staff position for 35 hours per week. Board approval is required. The salary comes with the following employee benefits:

• $16,000 Annual Flexible Health Benefit
• 12 Medical and 3 Personal Days Earned within First Year of Employment
• 16 Holidays, 5 Winter Break Days, and 4-Day Summer Workweek

BEGINNING DATE

September 14, 2026

APPLICATION DEADLINE

Until Filled