IT Help Desk Service Specialist

Acro Service Corp; Carson City (NV); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

EAP

401(k)

Job summary

Acro Service Corp in Carson City, NV seeks a Tier-1 IT Support specialist to handle non-scripted customer requests, establish/maintain user accounts in Active Directory, and track Service Desk activities. The role emphasizes prompt problem resolution and clear communication.

Ideal candidates have 2+ years of hands-on experience with Windows, Office, AD, VPN, and mobile devices, plus relevant certifications like CompTIA A+/Network+; on-site work in Nevada is expected.

Qualifications

• Solid knowledge of Service Desk and Customer Support center operations.
• Minimum of two (2) years’ hands-on experience troubleshooting hardware and software products including Windows, office apps, AD, VPN, and mobile devices.

Responsibilities

• Provide tier-one network and systems support by addressing customer requests in a non-scripted environment.
• Establish new users and maintain AD accounts and email; manage Service Desk ticketing and asset tracking.
• Troubleshoot IT issues and drive incident resolution in an agile environment.

Skills

Service desk operations

Customer support

Problem solving

Communication

Tools

Active Directory

VPN

Windows OS

Microsoft Office

Job description

Pay Rate: $24/hr on W2 without any benefits.

RESPONSIBILITIES

• Responsible for providing tier-one network and systems support by answering, responding, and solving customer’s technical requests in a non-scripted environment.
• Establishing new users including network, email accounts, and maintaining accurate and complete user information in Active Directory.
• Maintaining Service Desk request tracking software and utilities, monitoring Service Desk user support and recording and tracking all Service Desk activities.
• Assisting with asset management of computers, peripheral devices and printers
• Writing customer communications, processes, and other customer-facing documentation.
• Proactively monitor, analyze, and troubleshoot information technology issues and own, follow-up, and drive problem resolution.
• Work within an agile project management environment.

QUALIFICATIONS

• Solid knowledge of Service Desk and Customer Support center operations.
• Minimum of two (2) years’ hands-on experience troubleshooting various hardware and software products, including, but not limited to: desktops, laptop/tablets, printers, Microsoft Windows, Microsoft Office products, Microsoft Active Directory, wired LAN/WAN, VPN, antivirus, remote access technologies, and mobile devices.
• Have a proactive nature with the ability to solve problems.
• Be able to work on multiple projects, activities, and tasks, simultaneously.
• Have excellent customer service, interpersonal, and communication skills, including the ability to explain technical information to customers, as needed, to effectively train/advise them on information technology issues.

The ideal candidate should have one or more of the following certifications:

• CompTIA A+
• CompTIA Network+
• CompTIA Security +

BENEFITS:

Medical, dental, vision, life, disability, EAP, and 401(k).

“The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.”