Help Desk Pro – Windows/AD Support, Fast-Paced IT

Tecolote; Arlington, Northern (VA, KY); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Major Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

AD&D Insurance

Travel Accident Insurance

Long-Term Disability

Short-Term Disability

Supplemental Life Insurance

Flexible Spending Account

Money Purchase Pension Plan

Employee Stock Ownership Plan

Paid time off

Job summary

Tecolote in Arlington, VA is seeking a help desk professional with hands-on experience in a PC LAN/WAN environment to support users with complex problems. The role is fast-paced and requires strong organization, problem solving, and communication.

You will handle phone calls, inquiries, diagnose issues, run tests, troubleshoot software/hardware, install and update software and devices, and contribute to IT infrastructure and end-user support.

Qualifications

• High school diploma required; customer-focused IT support experience preferred.
• Experience in a mid-sized, geographically dispersed company is desirable.
• Knowledge of Windows OS, Active Directory and Office 365 is preferred.
• US citizenship and the ability to obtain/maintain security clearance are required.

Responsibilities

• Handle phone calls and inquiries, diagnose issues and troubleshoot software/hardware.
• Install and update software and hardware and run tests across the network.
• Support end users, remote workforce, and systems teams to maintain satisfaction.

Skills

Patience

Empathy

Active listening

Sense of urgency

Interpersonal skills

Well-organized

Speed and accuracy

Creativity and flexibility

US Citizenship

Helpdesk experience 0-2 years

Windows OS

Active Directory

Education

High school diploma

Tools

Windows OS

Active Directory

Okta MFA

Exchange/Office 365

Printer installation

Windows Server

Purchasing/receiving/shipping/equipment management

Job description

Tecolote in Arlington, VA is seeking a help desk professional with hands-on experience in a PC LAN/WAN environment to support users with complex problems. The role is fast-paced and requires strong organization, problem solving, and communication.

You will handle phone calls, inquiries, diagnose issues, run tests, troubleshoot software/hardware, install and update software and devices, and contribute to IT infrastructure and end-user support.