IT Help Desk Pro: Fast, Remote User Support

MW_enterprise; Upper Marlboro (MD); On-site; USD 37,000 - 40,000; Full time

Job summary

Melwood-PG Campus in Upper Marlboro, MD seeks a Technician to support and maintain computer systems, desktops, and peripherals across locations. You will install, diagnose, repair, and upgrade hardware while ensuring peak workstation performance.

You will troubleshoot issues, provide end-user training, respond to tickets, and collaborate with staff. On-call and after-hours work may be required; the role combines hands-on hardware work with user support in a collaborative environment.

Qualifications

• College diploma or university degree in computer science or related field.
• Experience with PC/Printer hardware and diagnostics.
• Strong written and verbal communication skills.

Responsibilities

• Identify user needs and deliver required PC service levels.
• Respond to tickets within the SLA.
• Support multiple locations via remote management software.
• Train end users on computer operation.
• Install and troubleshoot workstation hardware and software.
• Diagnose and resolve complex PC problems on-site.
• Handle calls, tickets, and emails about PC issues.
• Support new computer projects and hardware installs.
• Coordinate with third-party vendors when needed.

Skills

Remedy/ServiceNow

Desktop hardware

Troubleshooting

User support

Teamwork

On-call/after hours

Education

College diploma in Computer Science

Tools

Remedy

ServiceNow

RMM platforms

Okta IAM

Job description

Melwood-PG Campus in Upper Marlboro, MD seeks a Technician to support and maintain computer systems, desktops, and peripherals across locations. You will install, diagnose, repair, and upgrade hardware while ensuring peak workstation performance.

You will troubleshoot issues, provide end-user training, respond to tickets, and collaborate with staff. On-call and after-hours work may be required; the role combines hands-on hardware work with user support in a collaborative environment.