Help Desk Pro: Remote/Onsite Support

Sky Health Care Management; Springfield (MA); Remote; USD 28,000 - 44,000; Full time

Job summary

Sky Health Care Management is seeking a patient, service-minded Help Desk Agent to assist users with technical questions and routine issues. Onsite or remote work arrangements depend on business needs, with pay ranging hourly.

Responsibilities include triaging requests, basic troubleshooting, and documenting actions in the ticketing system. The role emphasizes strong communication, the ability to learn new tools, and adherence to procedures while protecting confidential information.

Qualifications

• Clear communication and strong customer-service skills.
• Comfort learning technical tools and support systems.
• Troubleshooting ability, patience, and attention to detail.
• Basic computer knowledge; relevant help desk experience or training is a plus.
• Ability to prioritize requests and follow established procedures.
• For remote work: reliable internet access and a suitable workspace.

Responsibilities

• Respond to help requests by phone, email, chat, or in person, as applicable.
• Troubleshoot common hardware, software, account, or connectivity issues.
• Guide users through approved solutions and guide complex problems.
• Log requests, actions taken, and outcomes in the ticketing system.
• Follow support procedures and protect confidential information.
• Keep users informed about the status of their requests.

Skills

Clear communication

Customer service

Learning tech tools

Troubleshooting

Basic computer knowledge

Prioritization

Remote work setup

Job description

Sky Health Care Management is seeking a patient, service-minded Help Desk Agent to assist users with technical questions and routine issues. Onsite or remote work arrangements depend on business needs, with pay ranging hourly.

Responsibilities include triaging requests, basic troubleshooting, and documenting actions in the ticketing system. The role emphasizes strong communication, the ability to learn new tools, and adherence to procedures while protecting confidential information.