Remote-Ready Information Desk Specialist

Sky Health Care Management; Springfield (MA); On-site; USD 28,000 - 47,000; Full time

Job summary

Sky Health Care Management is seeking an Information Desk Representative to welcome visitors and guide customers to the right resources. The role may be onsite or remote, depending on business needs and which duties can be performed offsite.

Pay is $20.31-$34.20 per hour. You will answer questions, provide accurate information about services and locations, and escalate complex inquiries as needed while maintaining a courteous service experience.

Qualifications

• Strong communication and customer-service skills.
• Patient, approachable, and professional demeanor.
• Good organization and attention to detail.
• Basic computer proficiency and ability to learn company systems.
• Previous information desk, reception, or customer service experience is preferred but not required.

Responsibilities

• Respond to inquiries in person, by phone, email, or chat.
• Provide accurate information about services, locations, procedures, or resources.
• Direct people to the appropriate department or staff member.
• Record inquiries and update information systems when needed.
• Escalate complex or urgent questions to the appropriate team.
• Maintain a courteous, professional service experience.

Skills

Strong communication

Customer-service

Patient demeanor

Organization

Basic computer skills

Ability to learn systems

Job description

Sky Health Care Management is seeking an Information Desk Representative to welcome visitors and guide customers to the right resources. The role may be onsite or remote, depending on business needs and which duties can be performed offsite.

Pay is $20.31-$34.20 per hour. You will answer questions, provide accurate information about services and locations, and escalate complex inquiries as needed while maintaining a courteous service experience.