Help Desk Pro: Remote IT Support & Customer Champion

Evergreen Healthcare Group; Vancouver (WA); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Private Health Care Plan

PTO

DailyPay

Life Insurance

Employee Assistance Program

Training & Development Opportunities

Job summary

Evergreen Healthcare Group in Vancouver, Washington is seeking an IT Service Desk Analyst to assist customers with questions and problems concerning computer systems, hardware, and software. The role involves remote and in-person work, guiding customers through configuration and troubleshooting to resolve issues efficiently.

Ideal candidates are strong problem-solvers with excellent communication and customer-service skills, and a commitment to quality support.

Qualifications

• Experience assisting customers with questions and problems concerning computer systems, hardware, and software.
• Ability to guide customers through configuration and troubleshooting steps.
• Excellent communication and customer service skills.

Responsibilities

• Respond to tech inquiries via email, phone, or in person.
• Walk customers step-by-step through the problem-solving process.
• Help with troubleshooting hardware and software.
• Inform customers about IT products and services.
• Follow up with customers to ensure satisfactory service.
• Communicate customer feedback to internal teams.

Skills

Problem solving

Communication

Customer service

Job description

Evergreen Healthcare Group in Vancouver, Washington is seeking an IT Service Desk Analyst to assist customers with questions and problems concerning computer systems, hardware, and software. The role involves remote and in-person work, guiding customers through configuration and troubleshooting to resolve issues efficiently.

Ideal candidates are strong problem-solvers with excellent communication and customer-service skills, and a commitment to quality support.