Service Desk Analyst

Vancouver Support Office (VSO); Vancouver (WA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Private Health Care Plan

Paid Time Off (PTO)

DailyPay - Hard Work Pays Off On the 0

Life Insurance

Employee Assistance Program

Training & Development Opportunities

Job summary

Evergreen Healthcare Group in Vancouver, Washington seeks an IT Service Desk Analyst to help customers with computer systems, hardware, and software. The role encompasses remote and in-person support, guiding users through configurations and troubleshooting to resolve issues efficiently.

Ideal candidates will excel in problem-solving and have strong communication and customer service skills. Join a team that values loyalty and care for people as the top priority.

Responsibilities

• Respond to tech inquiries via email, over the phone, or in person.
• Walk customers step-by-step through the problem-solving process.
• Help with troubleshooting hardware and software.
• Inform customers about IT products and services.
• Follow up with customers to ensure satisfactory service.
• Communicate customer feedback to the appropriate internal team members.

Job description

Service Desk Analyst

Turn your job into a career with Evergreen Healthcare Group!

Job Summary:

Evergreen Healthcare Group in Vancouver, Washington is looking fora qualified IT Service Desk Analyst to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

Essential Functions:

• Respond to tech inquiries via email, over the phone, or in person.
• Walk customers step-by-step through the problem-solving process.
• Help with troubleshooting hardware and software.
• Inform customers about IT products and services.
• Follow up with customers to ensure satisfactory service.
• Communicate customer feedback to the appropriate internal team members.

Benefit Highlights:

• Private Health Care Plan (Medical, Dental, Vision)
• Paid Time Off (PTO)
• DailyPay - Hard Work Pays Off On the Daily!
• Life Insurance
• Employee Assistance Program
• Training & Development Opportunities

We strive to embody and stand for both a spirit and value system that encourages loyalty, honesty, and a commitment to caring from our belief that people are always the number one priority.

Evergreen Healthcare Group

4601 Northeast 77th Avenue suite 300, Vancouver, WA 98662, USA

Evergreen Healthcare Group is an Equal Opportunity Employer.