Service Desk Analyst

Evergreen Healthcare Group; Vancouver (WA); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Private Health Care Plan

PTO

DailyPay

Life Insurance

Employee Assistance Program

Training & Development Opportunities

Job summary

Evergreen Healthcare Group in Vancouver, Washington is seeking an IT Service Desk Analyst to assist customers with questions and problems concerning computer systems, hardware, and software. The role involves remote and in-person work, guiding customers through configuration and troubleshooting to resolve issues efficiently.

Ideal candidates are strong problem-solvers with excellent communication and customer-service skills, and a commitment to quality support.

Qualifications

• Experience assisting customers with questions and problems concerning computer systems, hardware, and software.
• Ability to guide customers through configuration and troubleshooting steps.
• Excellent communication and customer service skills.

Responsibilities

• Respond to tech inquiries via email, phone, or in person.
• Walk customers step-by-step through the problem-solving process.
• Help with troubleshooting hardware and software.
• Inform customers about IT products and services.
• Follow up with customers to ensure satisfactory service.
• Communicate customer feedback to internal teams.

Skills

Problem solving

Communication

Customer service

Job description

Turn your job into a career with Evergreen Healthcare Group!

Job Summary:

Evergreen Healthcare Group in Vancouver, Washington is looking for a qualified IT Service Desk Analyst to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

Essential Functions:

• Respond to tech inquiries via email, over the phone, or in person.
• Walk customers step-by-step through the problem-solving process.
• Help with troubleshooting hardware and software.
• Inform customers about IT products and services.
• Follow up with customers to ensure satisfactory service.
• Communicate customer feedback to the appropriate internal team members.

Benefit Highlights:

• Private Health Care Plan (Medical, Dental, Vision)
• Paid Time Off (PTO)
• DailyPay - Hard Work Pays Off On the Daily!
• Life Insurance
• Employee Assistance Program
• Training & Development Opportunities

We strive to embody and stand for both a spirit and value system that encourages loyalty, honesty, and a commitment to caring from our belief that people are always the number one priority.

Evergreen Healthcare Group

4601 Northeast 77th Avenue suite 300, Vancouver, WA 98662, USA

Evergreen Healthcare Group is an Equal Opportunity Employer.