Help Desk IT Technician - Hardware & Imaging (Travel)

North Central Texas College; Gainesville (TX); On-site; USD 31,000 - 42,000; Full time

Job summary

North Central Texas College is seeking an IT Technician - Hardware to support hardware and peripherals on the Gainesville campus with occasional travel between campuses and off-site locations. The role includes training users on hardware usage and handling support tickets.

The position requires a minimum of 30 college credit hours (or equivalent) and at least 1 year of IT experience. The role involves maintaining inventory, imaging deployed PCs, and assisting with account access and network

Qualifications

• 30 Hours college credit or equivalent (combination of credit hours and industry certifications).
• Computer Hardware (CompTIA A+ preferred).
• Microsoft Office and Operating system.
• Customer Service.
• Problem Solving.
• Project and Inventory Management skills.

Responsibilities

• Serve as first level Help Desk contact; determine complexity of the problem, resolve if possible or notify appropriate Information Technology Services personnel.
• Data entry of technology purchases for the ITS department.
• Assist with tracking receipt of goods, receipts and subsequent approval of payment.
• Maintenance of ITS documentation in Document Imaging system.
• Resolve questions regarding computer accounts, passwords, network, connections, and log-in procedures for network, e‑mail, and phone.
• Provide hardware assistance including resolution of operational problems with audio‑visual equipment, computer and peripheral devices.
• Provide software assistance including operating system errors, answering software related questions, and resolving problems with the use of programs installed on network computers.
• Use work order software to monitor, enter and assign user support requests.
• Assist users with authentication of personal computers to NCTC wireless networks.
• Assist with imaging and deployment of network computers and software as needed.
• Unlock accounts and provide password resets for students and employees having trouble logging in to their accounts.
• Checking classroom equipment to ensure it is working properly.
• Repair and re‑image non‑working computers.
• Respond to help desk ticket requests with information, or by visiting with the person, or by assigning the ticket to the appropriate IT personnel.
• Add or remove student, candidate, external authentication, faculty, and staff roles from accounts in Jenzabar to create/remove access to various systems for the account.
• Create detailed budget documents for the department. Monitor budget balances.
• Other duties as assigned. Responsibilities and duties may change based on the needs of the department and the intuition.

Skills

Computer Hardware

Microsoft Office

Customer Service

Problem Solving

Project and Inventory Management

Education

30 Hours college credit or equivalent

Job description

North Central Texas College is seeking an IT Technician - Hardware to support hardware and peripherals on the Gainesville campus with occasional travel between campuses and off-site locations. The role includes training users on hardware usage and handling support tickets.

The position requires a minimum of 30 college credit hours (or equivalent) and at least 1 year of IT experience. The role involves maintaining inventory, imaging deployed PCs, and assisting with account access and network