Help Desk / IT Analyst

JCS Solutions LLC; Arlington (VA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance

Disability (short & long term)

401k retirement plan with employer map

Annual Professional Development Reimbr

Job summary

JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person support to users in email, directories, and standard Windows applications. You will serve as the initial contact for hardware and software issues and troubleshoot applications under the contract.

This role requires on-site work in Arlington, VA, with DoD environment familiarity and strong customer service skills. Candidates should have at least 2 years of help desk experience, be a US citizen, and have or strongly

Qualifications

• 2 years of experience in help desk or technical support.
• Must be a US Citizen.
• Top Secret clearance strongly preferred.
• Prior DoD or DISA end-user support experience is desirable.
• Familiarity with military network environments and protocols.

Responsibilities

• Provide phone and in-person support to users.
• Support users with e-mail, directories, and standard Windows desktop applications.
• Troubleshoot applications developed under the contract.
• Serve as initial point of contact for hardware/software issues.
• Work on-site at Arlington, VA (Pentagon).
• Experience with DoD help desk ticketing systems.

Skills

Phone support

Customer service

Windows apps

Communication skills

On-site work

Tools

DoD ticketing systems

Windows OS

Job description

JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and serve as the initial point of contact for troubleshooting hardware/software PC and printer problems.

Benefits & Perks

• Health, dental, and vision insurance
• ~ Life insurance
• ~ Short-and-long term disability
• ~ 401k retirement plan with employer match
• ~ Annual Professional Development Reimbursement Program

Job Responsibilities

• ~ Provide phone and in-person support to users
• ~Support users with e-mail, directories, and standard Windows desktop applications
• ~Troubleshoot applications developed under the contract
• ~Serve as initial point of contact for hardware/software issues
• ~Must be US Citizen
• ~2 years of experience in help desk or technical support
• ~ Experience with Windows desktop applications
• ~ Strong customer service and communication skills
• ~ Ability to work on-site at Arlington, VA (Pentagon)
• ~ Top Secret clearance strongly preferred
• Prior experience supporting DoD or DISA end users
• ~Experience with DoD help desk ticketing systems
• ~Familiarity with military network environments and protocols

Company Culture & Values

• Customer Experience: Strive for excellence and delight our clients
• Innovation: Embrace creative thinking to enable continual growth and powerful solutions
• Accountability: Take ownership of and pride in our actions and service delivery

JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers' mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities.

At JCS Solutions, compensation is based on a number of factors such as location, qualifications, and applicable contract terms. All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws.

We want to emphasize thatwe do not conduct any interviews over Discord, Slack, Skype, Zoom, or any chat app.