Help Desk / Information Technology Specialist

JCS Solutions LLC; Arlington (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance

Disability insurance

401k with employer match

Annual Professional Development Reimb.

Job summary

JCS Solutions LLC in Arlington, VA is seeking a Help Desk Specialist to provide phone and in-person support for email, directories, and standard Windows desktop applications. You will serve as the first point of contact for troubleshooting hardware and software issues.

This role requires US citizenship, 2 years of help desk experience, and the ability to work on-site at the Pentagon. A Top Secret clearance is highly preferred and experience with DoD ticketing systems is a plus.

Qualifications

• Must be US Citizen.
• 2 years of experience in help desk or technical support.
• Experience with Windows desktop applications.
• Strong customer service and communication skills.
• Ability to work on-site at Arlington, VA (Pentagon).
• Top Secret clearance strongly preferred.
• Prior experience supporting DoD or DISA end users.
• Experience with DoD help desk ticketing systems.
• Familiarity with military network environments and protocols.

Responsibilities

• Provide phone and in-person support to users.
• Support users with e-mail, directories, and standard Windows desktop applications.
• Troubleshoot applications developed under the contract.
• Serve as initial point of contact for hardware/software issues.

Skills

Phone support

Customer service

Communication skills

Windows desktop applications

On-site Arlington work

Top Secret clearance preferred

DoD end-user support

Tools

DoD ticketing systems

Job description

JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and serve as the initial point of contact for troubleshooting hardware/software PC and printer problems.

Benefits

• Health, dental, and vision insurance
• Life insurance
• Short-and-long term disability
• 401k retirement plan with employer match
• Annual Professional Development Reimbursement Program

Key Responsibilities

• Provide phone and in-person support to users
• Support users with e-mail, directories, and standard Windows desktop applications
• Troubleshoot applications developed under the contract
• Serve as initial point of contact for hardware/software issues

Qualifications

• Must be US Citizen
• 2 years of experience in help desk or technical support
• Experience with Windows desktop applications
• Strong customer service and communication skills
• Ability to work on-site at Arlington, VA (Pentagon)
• Top Secret clearance strongly preferred
• Prior experience supporting DoD or DISA end users
• Experience with DoD help desk ticketing systems
• Familiarity with military network environments and protocols

JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers’ mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities.

Customer Experience: Strive for excellence and delight our clients

Innovation: Embrace creative thinking to enable continual growth and powerful solutions

Accountability: Take ownership of and pride in our actions and service delivery

At JCS Solutions, compensation is based on a number of factors such as location, qualifications, and applicable contract terms. All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws.

We want to emphasize thatwe do not conduct any interviews over Discord, Slack, Zoom, or any chat app.