Help Desk Hero

Superdogs Daycare; Merrimack (NH); On-site; USD 22,000 - 26,000; Full time

Job summary

Superdogs Daycare LLC in Merrimack, NH is seeking a Help Desk Hero to greet clients and their canine companions, manage front desk operations, and assist with scheduling and payments.

This entry-level role offers a fast-paced, pet-friendly environment, with onboarding and POS training provided, and weekend shifts expected. You will coordinate with staff to relay updates and maintain accurate client and pet records.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Ability to multitask in a busy environment.
• Comfortable around dogs of all sizes.
• Reliable, punctual, and weekend availability.
• Basic computer proficiency (email, scheduling).

Responsibilities

• Greet clients and their companions warmly upon arrival and departure, ensuring a positive first impression.
• Manage phone calls, emails, and walk-in inquiries with professionalism and efficiency.
• Schedule and confirm daycare appointments, boarding reservations, and grooming services.
• Process payments, invoices, and maintain accurate client and pet records.
• Coordinate with daycare staff to relay client updates, special instructions, and pet needs.
• Maintain a clean, organized, and welcoming front desk and lobby area.
• Respond to client questions regarding services, pricing, and policies.
• Support daily administrative tasks, including filing, data entry, and inventory tracking for retail items.

Skills

Verbal & written communication

Multitasking

Reliable & punctual

Customer service mindset

Basic computer skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling software

Job description

Help Desk Hero

Are you an animal lover with a passion for delivering outstanding customer service? Superdogs Daycare LLC is seeking a friendly, organized, and dependable Help Desk Hero to join our daycare team. Since 2011, we've been proud to serve our clients and their companions, and we're looking for someone who shares our commitment to warm, reliable service every day.

Job Summary

As our Help Desk Hero, you will serve as the first point of contact for pet parents visiting or calling our daycare facility. You'll manage front desk operations, assist with scheduling, and ensure every client and their beloved pet feels welcomed from the moment they walk through the door. This is an excellent opportunity for someone entering the workforce who enjoys a fast-paced, people- and pet-friendly environment.

Key Responsibilities

• Greet clients and their companions warmly upon arrival and departure, ensuring a positive first impression
• Manage phone calls, emails, and walk-in inquiries with professionalism and efficiency
• Schedule and confirm daycare appointments, boarding reservations, and grooming services
• Process payments, invoices, and maintain accurate client and pet records
• Coordinate with daycare staff to relay client updates, special instructions, and pet needs
• Maintain a clean, organized, and welcoming front desk and lobby area
• Respond to client questions regarding services, pricing, and policies
• Support daily administrative tasks, including filing, data entry, and inventory tracking for retail items

Required Qualifications

• High school diploma or equivalent
• Strong verbal and written communication skills
• Ability to multitask in a busy, dynamic environment
• Comfortable working around dogs of all sizes and temperaments
• Reliable, punctual, and able to work assigned shifts, including some weekends
• Basic computer proficiency, including email and scheduling software

Preferred Qualifications

• Previous experience in a receptionist, customer service, or retail role is ideal, but not required
• Experience working in a veterinary clinic, pet daycare, or similar animal-care setting
• We provide paid onboarding and training for all point-of-sale (POS) systems

Technical Skills

• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Ability to learn and navigate scheduling and client management software
• Basic data entry and record-keeping skills
• Comfort using multi-line phone systems

Application Information

The pay range for this role is $16.00–$19.00 per hour, based on experience and shift availability. If you're ready to bring your organizational skills and love of animals to a fun, fast-paced environment, we'd love to hear from you.