Front Desk Associate - Dog Daycare

Dogtopia; Grand Rapids (MI); On-site; USD 18,000 - 25,000; Part time

Benefits offered by this job

Flexible Schedule

Bring Your Dog to Work

On‑Job Training

Employee discount

Job summary

Dogtopia in Grand Rapids, MI is seeking a Front Desk Associate to greet clients and manage daily front desk operations with warmth and professionalism.

The role involves handling appointments, caring for pets, and maintaining accurate records while contributing to a safe, welcoming environment for dogs and their parents. Part-time hours and a supportive team are offered.

Qualifications

• Prior front desk or customer service experience in a fast-paced environment.
• Strong phone etiquette and excellent verbal and written communication.
• Friendly, professional, and positive attitude.
• Prior experience working with animals is preferred.
• Ability to multitask and manage multiple responsibilities.
• Comfortable working with dogs of all breeds and sizes.
• Strong organizational skills and attention to detail.
• Reliable and dependable with the ability to work as part of a team.

Responsibilities

• Maintain accurate pet files, including updates and notations.
• Manage front desk operations to support daily activities.
• Handle appointment requests, check-ins, and check-outs.
• Review vaccination records to ensure standards are met.
• Respond to emails and client communications promptly.

Skills

Front desk experience

Customer service

Phone etiquette

Verbal communication

Written communication

Multitasking

Organization

Team player

Animal experience

Job description

Job Description

As a Front Desk Associate, you will be the first point of contact for our clients and play an important role in creating a welcoming, professional, and efficient experience for both pets and their parents.

Administrative Duties

• Maintain accurate pet files, including appropriate notations and updates.
• Manage front desk operations efficiently to support smooth daily activities.
• Handle appointment requests, check-ins, and check-outs.
• Review and verify vaccination records to ensure pets meet required vaccination standards.
• Respond to emails and other client communications in a timely and professional manner.

Client Interaction

• Greet pet parents warmly and professionally.
• Answer incoming phone calls and assist both current and prospective clients with professionalism and compassion.
• Provide knowledgeable and courteous customer service while addressing client questions and needs.

Pet Care & Environment

• Help create and maintain a fun, safe, and welcoming environment for daycare and boarding dogs.
• Safely escort dogs to and from the playrooms.
• Periodically check playrooms as an additional set of eyes to support the safety and well-being of the dogs.
• Follow established safety and pet-handling procedures.

Facility Maintenance

• Assist in maintaining a clean, organized, and safe facility.
• Perform cleaning duties as needed throughout the facility.
• Ensure the front desk and common areas remain clean, organized, and presentable.

Qualifications

• Prior front desk or customer service experience, preferably in a fast-paced environment.
• Strong phone etiquette and excellent verbal and written communication skills.
• Friendly, professional, and positive attitude.
• Prior experience working with animals is preferred.
• Ability to multitask and effectively manage multiple responsibilities.
• Comfortable working with dogs of all breeds and sizes.
• Strong organizational skills and attention to detail.
• Reliable and dependable with the ability to work as part of a team.

Shifts

We are currently looking to fill 2–4 weekday morning shifts, primarily Monday through Thursday. Occasional PM, Friday, or weekend coverage may be requested to accommodate team member time-off requests; however, these instances are few and far between.

Weekdays: 6:15AM–1:00PM
1:00PM–7:45PM

Weekends: 8:30AM–5:30PM

This will be a part‑time position ranging from approximately 14–28 hours/week. Major Holidays Off: Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas, and NewYear'sDay.

Benefits

• Flexible Schedule
• Flexible scheduling options to accommodate different availability and commitments.
• Bring Your Dog to Work–Employees may bring their own dog to work and have them enjoy the Dogtopia experience.
• On‑Job Training, Continuing Education and Career Progression: Receive comprehensive training in dog handling, safety protocols, and opportunities for continued education in animal care. Opportunities for professional growth and advancement based on performance and experience.
• Employee discount

Pay

From $14.75 per hour

Work Location

In person