Help Desk Engineer

Techx4u, Inc; United States; Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Remote/hybrid working

Career progression

Professional development

Job summary

Techx4u, Inc. is seeking a Help Desk Engineer to provide day-to-day technical support for clients and internal users. You will troubleshoot Windows, Microsoft 365, networking, endpoint, and user-access issues while maintaining high standards of customer service.

This hands-on role is ideal for someone who enjoys troubleshooting, learning new technologies, and solving problems rather than simply escalating tickets, with remote/hybrid work opportunities.

Qualifications

• 1–3 years of experience in IT support or help desk roles.
• Good knowledge of Windows 10/11 troubleshooting.
• Working knowledge of Microsoft 365.
• Understanding of basic TCP/IP, DNS, DHCP, Wi-Fi, and VPN concepts.
• Strong troubleshooting and problem-solving skills.
• Good written and spoken English.
• Ability to communicate professionally with customers.

Responsibilities

• Provide L1/L2 technical support through the service desk and remote support tools.
• Troubleshoot Windows desktops, laptops, applications, printers, and peripheral devices.
• Support Microsoft 365, Outlook, Teams, OneDrive, SharePoint, and user accounts.
• Troubleshoot basic networking, DNS, Wi‑Fi, VPN, and connectivity issues.
• Manage tickets, document troubleshooting steps, and maintain accurate resolutions.
• Assist with endpoint security, patching, backups, and monitoring activities.
• Escalate complex incidents to senior engineers when required.

Skills

Windows troubleshooting

Customer service

Documentation

English communication

Tools

PowerShell

RMM/PSA platforms

Azure AD/Entra ID

Intune

Job description

Provide reliable technical support to users and help maintain secure, stable IT environments.

Techx4u is looking for a Help Desk Engineer to provide day-to-day technical support for our clients and internal users. You will troubleshoot Windows, Microsoft 365, networking, endpoint, application, and user-access issues while maintaining a high standard of customer service.

This is a hands-on role suited to someone who enjoys troubleshooting, learning new technologies, and solving problems rather than simply escalating tickets.

What you will do:

• Provide L1/L2 technical support through the service desk and remote support tools.
• Troubleshoot Windows desktops, laptops, applications, printers, and peripheral devices.
• Support Microsoft 365, Outlook, Teams, OneDrive, SharePoint, and user accounts.
• Troubleshoot basic networking, DNS, Wi-Fi, VPN, and connectivity issues.
• Manage tickets, document troubleshooting steps, and maintain accurate resolutions.
• Assist with endpoint security, patching, backups, and monitoring activities.
• Escalate complex incidents to senior engineers when require

What we are looking for:

• 1–3 years of experience in IT support or help desk roles.
• Good knowledge of Windows 10/11 troubleshooting.
• Working knowledge of Microsoft 365.
• Understanding of basic TCP/IP, DNS, DHCP, Wi-Fi, and VPN concepts.
• Strong troubleshooting and problem-solving skills.
• Good written and spoken English.
• Ability to communicate professionally with customers.

Nice to have:

• Microsoft Azure or Entra ID experience.
• Microsoft Intune experience.
• Experience with RMM or PSA platforms.
• Basic PowerShell knowledge.
• IT certifications such as CompTIA A+, Network+, or Microsoft certifications.
• Experience working in an MSP environment.

What we offer:

• Competitive monthly salary.
• Remote/hybrid working opportunities.
• Exposure to multiple client environments and technologies.
• Hands-on experience with Microsoft 365, cloud, networking, security, and managed IT.
• Professional development and technical learning opportunities.
• Career progression within a growing technology company.