Help Desk Technician: IT Support & First-Contact Expert

Magnolia Regional Health Center; Corinth (MS); On-site; USD 36,000 - 48,000; Full time

Job summary

Magnolia Staffing Solutions, Inc. Information Technology in Corinth, MS, is seeking a Help Desk Technician to handle basic to intermediate incidents and requests reported to the I.T. Help Desk.

The role involves initial assessment, triage, and researching issues related to application software and infrastructure components. You will collect information through customer conversations, access support tools, and collaborate with other IT staff.

Qualifications

• High school diploma or GED; associate degree preferred in IT.
• 1–2 years IT experience; MS Office proficiency.
• Strong analytical skills and ability to learn support processes.

Responsibilities

• Addresses and resolves basic incidents and requests.
• Logs incidents and requests with appropriate categories.
• Provides initial assessment and triage of issues.
• Uses support tools and consults other IT staff as needed.
• Documents resolutions and updates knowledge bases.
• Delivers professional customer service and timely updates.
• Maintains loaner equipment inventory and records.
• Provides after-hours and on-call support as needed.

Skills

MS Office Suite

Remote Desktop Support

Windows PC hardware

Customer Service

Analytical Skills

Education

High School Diploma or GED

Associate degree in IT-related field (preferred)

Tools

Help Desk Software

Job description

Magnolia Staffing Solutions, Inc. Information Technology in Corinth, MS, is seeking a Help Desk Technician to handle basic to intermediate incidents and requests reported to the I.T. Help Desk.

The role involves initial assessment, triage, and researching issues related to application software and infrastructure components. You will collect information through customer conversations, access support tools, and collaborate with other IT staff.