Help Desk Engineer

Addison Group; Seattle (WA); On-site; USD 41,000 - 52,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Job summary

Addison Group is seeking a Help Desk Engineer in Seattle to join a fast-paced IT team. The role focuses on providing Tier 1/2 support for MacOS and Windows endpoints, leveraging Okta SSO, Entra ID, and Intune.

You will support onsite and remote staff, deploy laptops, and document processes in a dynamic environment. Ideal candidates have 2–4 years in IT support, strong MacOS expertise, and excellent communication.

Qualifications

• 2-4 years of Help Desk, Desktop Support, or IT Support experience
• Strong MacOS support experience
• Experience with Okta (SSO/SAML)
• Experience with Entra ID and/or Intune
• Strong troubleshooting, communication, and customer service skills

Responsibilities

• Provide Tier 1/Tier 2 technical support for hardware, software, and peripheral issues
• Troubleshoot and support both Mac and Windows endpoints
• Manage and resolve issues through a ticketing system
• Support onsite and remote employees with technical requests
• Configure, deploy, and maintain laptops and endpoint devices
• Assist with conference room Audio/Video technology support
• Create and maintain technical documentation
• Provide white-glove support to employees and executive stakeholders

Skills

MacOS support

Okta

Entra ID

Intune

Troubleshooting

Customer service

Tools

Active Directory

Job description

Location: Seattle, WA (Onsite 5 Days/Week)

Duration: 6-Month Contract (Extension/Conversion Possible)

Compensation: $30-$38/hr (depending on experience)

Benefits: Eligible for medical, dental, vision, and 401(k)

A leading transportation technology and analytics organization is seeking a Help Desk Engineer to join its growing IT team. This is an excellent opportunity for an IT professional who enjoys supporting end users, troubleshooting technical issues, and contributing to a modern, fast-paced technology environment.

The ideal candidate will have strong experience supporting MacOS environments and Okta, along with a customer-first approach to technical support.

Key Responsibilities:

• Provide Tier 1/Tier 2 technical support for hardware, software, and peripheral issues
• Troubleshoot and support both Mac and Windows endpoints
• Manage and resolve issues through a ticketing system
• Support onsite and remote employees with technical requests
• Configure, deploy, and maintain laptops and endpoint devices
• Assist with conference room Audio/Video technology support
• Create and maintain technical documentation
• Provide white-glove support to employees and executive stakeholders

Required Qualifications:

• 2-4 years of Help Desk, Desktop Support, or IT Support experience
• Strong MacOS support experience
• Experience with Okta (SSO/SAML)
• Experience with Entra ID and/or Intune
• Strong troubleshooting, communication, and customer service skills

Preferred Qualifications:

• Active Directory experience
• Audio/Video conference room support
• CompTIA A+, Network+, or similar certifications

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.