Onsite Desktop Support

Insight Global; Bellevue (WA); On-site; USD 48,000 - 64,000; Full time

Job summary

Insight Global is seeking a Service Desk Associate to support the Bellevue/Bothell area onsite in Washington. You will be the first point of contact for information systems user problems, assist with mobile device set-up, and log tickets through Service Now.

The ideal candidate is technically savvy, communicates clearly, and is eager to learn. 1–2 years help desk experience and proficiency with InTune and iPhone setup are preferred.

Qualifications

• 1–2 years of help desk or customer support experience.
• Experience with InTune.
• Experience with mobile device setup, especially iPhones.
• Ability to set up authentication.
• Strong written and verbal communication.
• Typing speed of 35 WPM.
• Ability to deliver customer service to users with varying tech knowledge.

Responsibilities

• Serve as first point of contact for information systems user problems.
• Travel to locations to assist with mobile device setup.
• Respond to routine hardware/software problems.
• Complete tickets through Service Now.

Skills

Help desk experience

Technical troubleshooting

Clear communication

Typing 35 WPM

Customer service

Mobile device setup

Authentication setup

Tools

InTune

Service Now

iPhone setup

Job description

Job Description

A utilities client in the PNW is looking for a Service Desk Associate to work onsite in the Bellevue/Bothell area Washington. This individual will act as a first point of contact supporting the company for information systems user problems, including traveling to different locations to help with mobile device set-up. They will also respond to routine hardware/software problems and complete tickets through Service Now. Ideally this person will be technically savvy, have great communication skills, and have a desire to learn new things.

Skills and Requirements

• Experience in a Help desk or customer support environment supporting various hardware, software and personal computer tools: 1-2 years.
• Experience with InTune.
• Experience with mobile device set-up, specifically iPhones.
• Ability to set up authentication.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to type 35 WPM.
• Ability to deliver customer service to users with various levels of computer knowledge.
• Strong technical aptitude and troubleshooting skills.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].