Help Desk Coordinator: Onsite & Remote Support

Sundance Institute; Salt Lake City (UT); Hybrid; USD 2,755,000 - 3,444,000; Full time

Benefits offered by this job

Health, vision, dental insurance

Paid sick leave

401(k) with employer contribution

Festival passes and benefits

Job summary

Sundance Institute in Salt Lake City area seeks a full-time Help Desk Coordinator to deliver rapid end-user support and coordinate hardware/software needs. The role includes on-site festival support and occasional travel.

You will handle account setup, password resets, and device provisioning across Windows, MacOS, and Google Apps, while maintaining printers and inventories. Hybrid onsite work with some remote opportunities.

Qualifications

• 2 years of experience configuring and administering Mac/PC mixed environment.
• Valid driver’s license and MVR background check.
• Great customer support skills and ability to explain complex technical issues clearly.
• Ability to de-escalate tense end-users.
• Ability to work autonomously and in a team environment.
• Experience with Google Apps for business (Gmail, Docs, Sheets, Slides).
• Legal authorization to work in the United States.

Responsibilities

• Provide tier 1 and tier 2 end-user support within 24 hours or as soon as possible.
• Handle account creation, password resets, hardware setup, and basic troubleshooting.
• Remotely fix issues, assign licenses, adjust user accounts, or assist in app management.
• Administer Windows and MacOS updates and patches as assigned.
• Manage access permissions for files in Google Drive and Shared Drives.
• Maintain printers by replacing toner and clearing jams; order supplies.
• Install and manage Zoom/Slack for provisioning and conferencing needs.
• Set up, configure, and test new employee workstations; conduct orientations.
• Travel to Sundance Festival sites for setup and on-site support.
• Create and maintain end-user Google Apps accounts.
• Track hardware/software inventory and loaned equipment.

Skills

Mac/PC hardware

Customer support

De-escalation

Autonomy & teamwork

Google Apps

Communication

Organizational skills

Video conferencing

Help Desk software

US work authorization

Tools

Google Apps for business

Video conferencing tools

Ticketing software

Job description

Sundance Institute in Salt Lake City area seeks a full-time Help Desk Coordinator to deliver rapid end-user support and coordinate hardware/software needs. The role includes on-site festival support and occasional travel.

You will handle account setup, password resets, and device provisioning across Windows, MacOS, and Google Apps, while maintaining printers and inventories. Hybrid onsite work with some remote opportunities.