Help Desk Technician I — AV & Video Support

General Dynamics Corporation; Oklahoma City (OK); Hybrid; USD 28,000 - 37,000; Full time

Benefits offered by this job

401K match

Health & wellness

Internal mobility

Education/certs

Cutting-edge technology

Paid time off

Job summary

General Dynamics Corporation in Oklahoma City is seeking a Help Desk Technician I to deliver first-line IT support, troubleshoot AV and video systems, and assist with setup and deployment of conferencing equipment.

The role requires 1+ years of customer support experience, a High School Diploma or GED, and ITIL/HDI certifications are preferred; duties include phone/internet support, incident tracking, and user training. This position is on-site with potential weekend coverage.

Qualifications

• 1+ years of related customer support, call center or help desk experience.

Responsibilities

• Provide support via the telephone and/or Internet to respond to customer inquiries and resolve routing issues.
• Responds to inquiries received through phone, mail and/or face-to-face contact by following standard scripts and procedures.
• Capable of using a computer system to track questions and answers, as well as enter orders.
• Provide technical audiovisual, multi-media, and video support services for meetings, conferences, training sessions, and other events.
• Assist in the setup, installation, testing, operation, and maintenance of equipment for audio and video conferencing and teleconferencing meeting needs.
• Assist with audio visual system deployments including hardware and software configuration.
• Conducts sound, visual, and performance quality checks on AV equipment
• Assist in operating sound and visual equipment during live events
• Performs maintenance actions including inspections, service contracts, and upgrades
• Monitors VTC equipment and system performance to ensure satisfactory operation
• Troubleshoots hardware, software, infrastructure and Enterprise problems
• Install video switching devices, media converters, wall monitors/televisions, and video control devices that support AV systems
• Provides technical assistance and training to users
• Participates in special projects as required
• May provide guidance and work leadership to less-experienced staff members. Resolves more complex issues submitted by less-experience Specialists. Participates in special projects as required.

Skills

Audiovisual Equipment

Call Center

Help Desk Support

Teleconferencing

Job description

General Dynamics Corporation in Oklahoma City is seeking a Help Desk Technician I to deliver first-line IT support, troubleshoot AV and video systems, and assist with setup and deployment of conferencing equipment.

The role requires 1+ years of customer support experience, a High School Diploma or GED, and ITIL/HDI certifications are preferred; duties include phone/internet support, incident tracking, and user training. This position is on-site with potential weekend coverage.